Inside Sales Representative

Job Description Inside Sales RepresentativeAbout UsAlltimate Roofing is growing, and we are hiring an Inside Sales Representative to support homeowners after their in home consultation.This role is focused on helping customers who have already met with one of our outside sales representatives. You will follow up after appointments, answer questions, help clarify project options, and coordinate next steps when a homeowner needs more information.This is not a cold calling position. Most conversations will be with homeowners who have already requested an estimate and are still considering their options.The right person for this role is confident on the phone, organized, helpful, goal oriented, and comfortable guiding customers through a clear follow up process. What You'll DoAs an Inside Sales Representative, you will work closely with our outside sales team and sales manager to provide a professional follow up experience for homeowners.Your responsibilities will include:Follow up with homeowners after in home consultationsCall, text, and email customers according to our follow up processAnswer questions about project options, pricing, financing, timelines, and next stepsListen carefully to customer concerns and document them clearlyHelp customers schedule a follow up appointment when they need additional informationCoordinate with outside sales representatives so they are prepared for follow up appointmentsHelp homeowners move forward when they are ready and the project fits company guidelinesKeep accurate notes in the CRM after every customer interactionConfirm that customer information, project details, and next steps are clearly documentedEscalate customer concerns or special situations to the sales manager when neededHelp create a smooth transition from sales to production once a project is approved What This Role Is Really AboutThis role is about customer follow up, communication, and coordination.Many homeowners have questions after their first appointment. Some need to review options. Some want to compare information. Some need another conversation with their project consultant before making a decision.Your job is to make sure those homeowners are supported, their questions are answered, and their next steps are clear.You will be a second point of contact for the customer and an important support partner for the outside sales team. Who We're Looking ForThe right person for this role is:Confident and professional on the phoneHelpful, positive, and easy to talk toComfortable asking good questionsAble to listen carefully and understand customer concernsOrganized with notes, follow up tasks, and customer informationGoal oriented and motivated by resultsAble to follow a process without sounding scriptedComfortable managing multiple follow up conversations at onceCoachable and willing to improve through feedback and trainingAble to work well with outside sales representatives, managers, and office staffCareful about setting clear expectations with customers Required QualificationsPrior experience in sales, customer follow up, appointment setting, inside sales, call center work, or customer serviceStrong verbal communication skillsComfortable using a computer, CRM, phone system, texting platform, and emailAbility to stay organized while managing multiple customers and follow up tasksAbility to work in office full timeReliable attendance and consistent follow throughPositive attitude and willingness to be coached Preferred ExperienceExperience in any of the following is helpful but not required:Inside salesAppointment settingCustomer follow upHome improvementRoofing, windows, siding, gutters, HVAC, solar, or other home servicesCRM based customer communicationFinancing or project estimate conversationsCall center sales or serviceIndustry experience is helpful, but not required. We are willing to train someone who has strong communication skills, a good work ethic, and the ability to follow a clear process. ScheduleFull time, in office positionTypical schedule:Monday through FridayOccasional evening or Saturday follow up may be needed based on customer availabilityExact schedule will be discussed during the interview process CompensationCompensation includes hourly pay plus performance based bonuses.Bonus opportunities may include:Qualified follow up appointments scheduledProjects that move forward after follow upCustomer referral opportunitiesTeam performanceQuality of customer follow up and CRM documentationHigh performers will have the opportunity to earn more based on results, customer follow up quality, and team success. Performance ExpectationsSuccess in this role will be measured by:Timely follow up after customer appointmentsQuality of customer communicationAccuracy of CRM notes and follow up tasksNumber of qualified follow up appointments scheduledCustomer experience and professionalismTeam coordination with outside salesProjects that move forward after follow upAbility to follow the company processCoachability and improvement over time Why This Role MattersOur outside sales team works hard to meet with homeowners, inspect their homes, and provide professional project recommendations.This role helps make sure homeowners continue to receive support after that appointment. You will help answer questions, coordinate next steps, and make sure important details do not fall through the cracks.You will play an important role in creating a better customer experience and helping homeowners make informed decisions about their home. How to ApplyAssessment StepAfter applying, please complete the first short assessment using the link below:https://assessment.predictiveindex.com/bo/5CJG/AlltimateInsideSalesRepresentativeThis first assessment takes about 5 minutes. After it is completed, you may receive a second timed assessment by email that takes 12 minutes.These assessments help us better understand work style, communication approach, problem-solving ability, and whether the role is a good fit for both you and our company.