Customer Service Representative
Customer Service RepresentativeJob Ref: 34320Category: Clerical & Administrative SupportLocation: 133 Old Road to Nine Acre Corner, Concord, MA 01742Department: Service Response CenterSchedule: Per DiemShift: Variable ShiftsHours: 6am-6:30pm, 6am-4:30pm, 7am-3:30pm, 930am-6pmPay Range: $18.00 - $24.00 per hourJob SummaryJoin our healthcare team as a Customer Service Representative where you will play an important role in enhancing the patient experience through compassionate service and nutritional support.Reporting to the Customer Service Supervisor, this position is responsible for handling patient inquiries in a courteous, professional, and timely manner. The ideal candidate will work directly with patients to assist with meal selections, support various dietary needs, and help ensure patients receive nutritious meals that align with physician-ordered diets.This is an excellent opportunity for candidates with strong customer service skills who enjoy working in a fast-paced healthcare environment and making a positive impact on patient care.Key ResponsibilitiesRespond promptly and professionally to patient inquiries and requestsAssist patients with meal selections based on prescribed dietary requirementsSupport patients on a variety of specialized dietsProvide exceptional customer service while maintaining patient satisfactionAccurately document and communicate patient informationMaintain confidentiality in accordance with healthcare privacy standardsCollaborate with dietary and healthcare teams to ensure quality patient serviceUtilize hospital systems, including Meditech, to support daily operationsMinimum QualificationsEducationHigh school diploma or equivalent preferredAssociate's or bachelor's degree preferredExperienceMinimum of 1 year of office, clerical, customer service, or healthcare administrative experience desiredPrior hospital, medical office, dietary services, or healthcare experience preferredProfessional telephone and communication skills desiredLicensure and/or CertificationNone requiredRequired Skills & QualificationsWorking knowledge of the Meditech system preferredExcellent verbal and written communication skillsStrong customer service and interpersonal skillsAbility to read, write, and communicate effectively in EnglishStrong computer and data entry skillsAbility to maintain confidential informationAbility to multitask in a fast-paced healthcare environmentPassion for helping patients and supporting quality careWhy Join Us?Opportunity to make a meaningful impact on patient experienceCollaborative and supportive healthcare team environmentValuable experience in healthcare customer service and nutrition supportGrowth opportunities within healthcare operations and patient servicesTo apply, please visit: https://jobs.emersonhospital.org/job/customer-service-representative-clerical-administrative-support-cat-emerson-hospital-17034/Copyright 2025 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agencyjeid-dd0cd13e31b5a947a2ae868649ae41d5