Front Desk Clerk Remote

ResponsibilitiesThe chance to work 100% from the comfort of your home via a personal computerPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsMinimum RequirementsHigh school diploma or equivalent.Excellent communication and organizational skillsExceptional customer service skills and able to interact in a positive and professional way.Customer service background preferred.Strong listener with the ability to empathize and problem-solve.Basic computer proficiency.A passion for fitness and health.Benefits401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offRetirement planVision insurance#J-18808-Ljbffr