Customer Service Lead

OverviewWe are currently seeking a motivated and reliable CSR Team Lead to join our team. This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong leadership skills, and is willing to support team operations wherever needed.Job Responsibilities Learn and perform duties across all customer service representative (CSR) accounts Provide coverage for CSR desks during absences (illness, vacation, etc.) Support the Office Supervisor with research and special projects as needed Assist in maintaining smooth daily operations within the department Foster a positive and collaborative team environment Ensure excellent customer service standards are consistently met (Bonus skill ) Ability to make good popcorn Skills and ExperienceQualifications High School Diploma or equivalent Computer literate with the ability to learn new systems quickly Strong customer service and communication skills Ability to multitask and stay detail-oriented in a fast-paced environment Flexible and adaptable with a positive attitude toward change Ability to work independently and as part of a team Working knowledge of Freeport computer systems preferred Preferred Experience Previous customer service experience required Prior lead or supervisory experience is a plus BenefitsDon't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.Weekly pay$5 prescription drugs$5 doctor's visit copaysFree teledoctor serviceFree counseling servicesLife insurance includedVision insurance includedDental insurance includedVacation and holiday payScholarship Opportunities401(k) retirement planFree legal servicesOur unbeatable employee discount programApply now so we can hold a spot for you. We can't wait to talk to you!--Your Onin team