Team Leader of Client Service

Service Team LeaderOn-SiteTallahassee, FLMonday-Friday, 9am-6pmThe Team Leader will be responsible for supervising, managing, motivating, and guiding team members daily. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-to-day work of the team. The Team Leader will lead by setting a good example and engaging the team to achieve goals.Some of the things you'll be doing:Create an inspiring team environment with an open communication cultureDevelop key performance indicators and set clear team goalsDelegate tasks effectively and set deadlinesOversee day-to-day operationsMonitor team performance and conduct performance reviewsHandle customer complaints and address escalations with customersDesign and implement process and operational policiesFull spectrum of employee management, development, and trainingMotivate team members to achieve objectivesDiscover training needs and provide coachingListen to team members' feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEnsure the highest levels of productivity, service, and client satisfactionOrganize team-building activitiesThese are the technical skills, experience, and qualifications that would make someone successful:5 years of leadership experience, preferably in customer service, call center, and trainingA proven history of successfully mentoring and developing employeesIn-depth knowledge of developing and utilizing performance metricsProficiency with MS Office, especially ExcelTremendous written and verbal communication skillsOrganizational and time management skillsDecision-making skillsExcellent change management skillsStrong analytical and problem-solving skillsAttention to detailJ-18808-Ljbffr