Team Lead, Contact Center Resource Management

WM in Tallahassee, FL is looking for a SBS Resource Management Team Lead. The role involves collaborating with a team of analysts to enhance customer service operations in the contact center. Key responsibilities include overseeing real-time performance, training new representatives, handling escalations, and providing daily guidance. Candidates should have a high school diploma and 2 years of customer service experience along with proficiency in MS Office. The expected pay range is $26-29/hr, with various employee benefits including medical and retirement plans. J-18808-Ljbffr