Service Advisor

Job Title: Automotive Service AdvisorSchedule: Monday-Friday, 7:00 AM - 5:00 PMLocation: Jim Falk Chevrolet and HyundaiEmployment Type: Full-TimeJob DescriptionWe are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish. We have plenty of work and a strong, established customer base, supported by a team of experienced, tenured technicians.ResponsibilitiesGreet customers promptly and professionallyListen to customer concerns and accurately document vehicle issuesRecommend necessary maintenance and repairs based on vehicle condition and manufacturer guidelinesPrepare and explain repair estimates and service timelinesCommunicate with technicians regarding diagnostics and repair statusKeep customers informed throughout the service processPromote additional services when appropriateEnsure high levels of customer satisfaction and retentionMaintain accurate records in the service management systemQualificationsPrevious experience as an Automotive Service Advisor preferredStrong customer service and communication skillsBasic automotive knowledge required; technical background a plusAbility to multitask in a fast-paced environmentStrong organizational and time-management skillsValid driver's licenseProficient with computers and service softwareWhat We OfferCompetitive pay (hourly, salary, or commission-based depending on experience)Consistent weekday schedule: 7:00 AM - 5:00 PM, Monday-FridayNo weekendsPlenty of work with steady workflowHighly skilled, tenured technicians you can rely onSupportive team environmentOpportunities for growth and advancementEmployee discounts and benefits package