Service Advisor

Crews Chevrolet has been an established dealership in the Charleston community for many years. We pride ourselves on being locally-owned and family-oriented. We are always seeking qualified, enthusiastic individuals to join our team -- if that sounds like you, we'd love to meet you!We are looking for a Service Advisor who can communicate with our customers and answer their inquiries.What We OfferHealth insurance401(k) PlanVacation and personal daysEmployee-preferred pricingPromote from withinGrowth opportunitiesResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of the service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Collaborate with upper management to make service department hiring and discipline decisions.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam-oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver's license