Collections Manager

Position Summary We are seeking an experienced and results-driven Collections Manager to lead and oversee our accounts receivable and collections operations within the insurance industry. This role requires a strong background in collections strategy, legal/compliance knowledge, and financial analysis , along with excellent communication and advanced Excel skills.The ideal candidate will ensure timely collection of outstanding balances while maintaining compliance with applicable regulations and fostering positive client relationships.Key Responsibilities Manage and oversee the day-to-day collections process for insurance premiums, fees, and receivablesDevelop and implement effective collections strategies to reduce delinquency and improve cash flowMonitor and analyze aging reports, actively working to resolve past-due accountsCollaborate with internal teams (billing, underwriting, customer service) to resolve discrepanciesHandle escalated accounts, including negotiations, payment plans, and dispute resolutionPartner with legal counsel and external agencies on collections-related legal actions , including liens, judgments, or litigation as necessaryPrepare and present reports, forecasts, and performance metrics to leadershipIdentify process improvements and implement efficiencies within the collections workflowTrain, mentor, and supervise collections staff (if applicableRequired Qualifications Associate's degree, Accounting, Business Administration, or related field (or equivalent experience)5+ years of collections experience , preferably within the insurance or financial services industryDemonstrated experience handling legal aspects of collections , including working with attorneys or legal recovery processesStrong knowledge of collections laws, compliance standards, and risk management practicesAdvanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting)Excellent verbal and written communication skills , with the ability to handle sensitive conversations professionallyStrong analytical thinking and problem-solving abilitiesAbility to manage multiple priorities in a fast-paced environmentPreferred Qualifications Familiarity with insurance billing systems and reporting platformsLeadership or management experience in a collections environmentKey Competencies Strategic ThinkingNegotiation & Conflict ResolutionAttention to DetailRegulatory & Legal AwarenessData Analysis & ReportingCustomer Relationship ManagementWork Environment Office environment with 8 am to 5 pm, weekday scheduleOccasional interaction with external legal partners and agenciesWhy Join Us Competitive compensation and benefits packageOpportunity to impact financial performance and operational efficiencyCollaborative and professional work environment