Learning & Technology Adoption Specialist - New York, Chicago, Dallas or Houston

OverviewWillkie Farr & Gallagher LLP is looking for a Learning & Technology Adoption Specialist to support the broader Learning and Technology Adoption team. We are open to candidates based out of New York, Chicago, Dallas and Houston. Willkie is an elite international law firm of approximately 1,300 lawyers located in 16 offices in six countries.The Learning & Technology Adoption Specialist will be a member of the Learning and Adoption team, and be responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. The ideal candidate is an excellent communicator with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools. Familiarity with legal-specific AI solutions such as Vincent, Harvey, and CoCounsel is a significant plus. This role will be in-office five days a week with some travel required.At Willkie, we believe great people are the key to our success. We are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.ResponsibilitiesAI & Innovation EnablementDeliver foundational training on generative AI concepts and best practices for responsible usage in the legal industryIntroduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practiceStay current on AI developments and recommend relevant training opportunities or adjustmentsCore Technology Training & OnboardingDeliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech toolsLead structured onboarding for new attorneys and business staff, with customized guidance tailored to each roleSupport firmwide training initiatives related to new software rollouts or major upgradesPersonalized Coaching & Office HoursHost "Tech Office Hours" in-person and remotely, offering 1:1 support and workflow-specific helpProvide individual coaching for users seeking targeted refreshers or tool-specific assistanceServe as a trusted guide for professionals adapting to generative AI tools and modern work platformsJust-in-Time Learning & Content DevelopmentCreate user-friendly learning content including tip sheets, brief walkthroughs, and video snippetsMaintain and enhance the firm's internal learning resource libraryTailor training materials to highlight practical, real-world use cases — especially for AI and automation toolsNeeds Analysis & CollaborationTrack training trends and feedback to proactively identify skills gaps or emerging needsCoordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablementShare observations and user feedback with internal product and engineering teamsQualificationsBachelor's degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)Two to Four years\' experience in a legal or professional services training or support roleStrong knowledge of Microsoft 365, Teams, and core legal technology platformsDemonstrated ability to teach technology concepts in an approachable, confidence-building mannerEnthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)Strong written and verbal communication skillsHighly organized and able to manage competing training priorities across teams and officesExperience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice-specific LLM applications is preferredFamiliarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferredBackground in adult learning, instructional design, or tech coaching is preferredADA RequirementsAbility to sit at a desk most of the working day and walk short distancesNeeds manual dexterity, speed and accuracy in handling office equipmentAbility to work efficiently and accurately in an atmosphere of frequent interruptionAbility to work in close proximity to other individualsAbility to carry light [to moderate] objects, e.g., files, small objects and supplies a short distance.Must be able to lift, carry and move objects [up to 15/20/25 lbs OR in excess of 25/30 lbs]Employment StatusExemptPay RangeUSD $110,000.00 - USD $120,000.00 /Yr.Pay Range StatementThe salary range for this role represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location. Willkie offers a comprehensive suite of benefit programs to all eligible employees. A summary of available benefits can be found here in the Career section of the Firm's website.EEO StatementWillkie Farr & Gallagher is an Equal Opportunity employer. We do not discriminate based upon actual or perceived: race (including hair texture, protective hairstyles and other traits associated with race), color, age, religious creed, citizenship, citizenship status and alienage, nationality, national origin or ancestry, ethnicity or creed, disability, genetic information or medical condition, reproductive health decision making, pregnancy or maternity, paternity, marital or civil partnership status, caregiver status, gender (including gender identity, expression, nonconformity, gender reassignment or status as a transgender individual), sex, sexual orientation or preference, veteran or military status, height, weight, any other characteristic protected by law or any combination thereof. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let the hiring manager know.California ApplicantsPursuant to the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) and the San Francisco Fair Chance Ordinance, we will consider qualified applicant with arrest and conviction records.J-18808-Ljbffr