Call Center Specialist

Call Center Specialist Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family. Our providers offer wellness services, family, geriatric and internal medicine, along with specialty care including cardiology, general surgery, podiatry and sleep medicine. The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices. Job duties include: scheduling patient appointments, maintaining emotional stability and calm disposition, adapting to flexible work schedules, problem solving, and making decisions. Benefits include a challenging and rewarding work environment, competitive compensation, generous paid time off, excellent medical, dental, vision and prescription drug plans, 401(K) with company match and discounted stock plan, SoFi student loan refinancing program, tuition savings, career development opportunities, and pet insurance. Qualifications include: being careful about detail, excellent telephone manner, knowledge of medical terminology and electronic patient management systems, knowledge of administrative and clerical procedures, ability to use CPM/EMR system effectively, ability to type 35 wpm with 90% accuracy, flexibility, organization, and functioning well under pressure. EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.