Patient Care Coordinator

Position Summary Help Others Hear Life More Clearly – Join LeMay Hearing & Balance in Reno, NV!At LeMay Hearing & Balance, patient care isn't just a priority, it’s the foundation of everything we do. For over 25 years, our clinic has been recognized as one of Reno’s most trusted and established audiology practices, providing state-of-the-art diagnostic care, deeply personalized treatment, and a “patient for life” philosophy.The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice.If your career consisted of managing a medical practice, creating a positive experience for patients and personally thriving in a fast-paced rewarding environment then apply now! What You’ll Do Greet and screen patients to determine how we can best support themAnswer questions about services and promotionsSpot potential leads and keep patient flow running smoothlyManage scheduling, daily office tasks, and financial and administrative dutiesHandle insurance verification, inventory, and patient recordsPartner with clinic and home office teams to support operationsAssist with marketing efforts, events, outreach, and patient retention activities Who Thrives in This Role Eager learners whose career is centered around working in a medical practiceStrong multi-taskers with solid problem-solving skillsPunctual, reliable professionalsIndividuals who genuinely love helping others in the medical industry while running a thriving practice Why It’s RewardingYou’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.Job Type: Full Time, Monday - Friday 8:30am - 5:00pm, No WeekendsLocation: Reno, NVCompensation: $19.00 - $21.00.  Pay is commensurate with experience and qualifications Monthly Bonus Opportunities Essential Duties and Responsibilities: Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.Schedule and confirm appointments and conduct outbound retention calls to patients.Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.Track marketing calls and inquiries from initial contact through the point of saleResponsible to open and close the office on a daily basis and ensure the reception area is well maintained.Training support for other location front office staff, as may be appropriate. Education and Experience Requirements: A minimum of 10 years of medical office management experienceExperience with front desk in the hearing industry is a plusHigh school diploma or equivalent (GED) Required Skills: Strong computer skillsExperience with word processing and database software.Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.Excellent oral and written communication skills.Basic understanding of accounting procedures and good math aptitude.Strong customer service orientation.Excellent organizational skills.Ability to manage multiple tasks within strict deadlines.Ability to input and track sales revenues and balance accounts daily and monthly.Detail oriented.Front desk medical experience required.Bilingual (Spanish) is strongly preferred.  Physical Demands: Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.Must be able to pick up after an interruption to complete tasks that require focus.Must be able to lift boxes up to 20 pounds.  BenefitsWe offer a competitive and comprehensive benefits package which includes: 401(k) with matchingHealth, dental, and vision insuranceLife insurance -employer paidOption to purchase additional life insurance - AD&DCritical IllnessHospital IndemnitySTD & LTDPaid time offEmployee discounts