Customer Service Specialist

Customer Service Specialist Role Overview Updating demographic, insurance, and provider information Collecting test results and processing supply orders Managing customer concerns, explaining policies, and supporting escalations Offering product guidance, technology assistance, and remote monitoring support Contributing to overall patient satisfaction and successful remote health outcomes MustHaves 2+ years of recent, highvolume call center experience Clear, concise, and professional verbal and written communication Strong computer proficiency with the ability to navigate multiple websites and platforms Skilled in Microsoft Office and smart device usage Adaptable, flexible, and comfortable working in a fastchanging environment Job Responsibilities Handle highvolume inbound and outbound calls in a fastpaced call center environment Collect, document, and track patient INR results Follow call scripts and communication guidelines during patient interactions Contact physicians based on reporting preferences and organizational procedures Support patients in adhering to prescribed testing schedules Promote and assist with digital health platforms and technology tools Demonstrate working knowledge of devices used for INR testing and provide technical support as needed Maintain accurate time management, attendance, and schedule adherence Follow all regulatory, privacy, and security standards, including HIPAA compliance What's In It For You Crossfunctional collaboration with global teams Visibility to leadership and careergrowth opportunities Job Type & Location This is a Contract position based out of Livermore, CA. Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Livermore,CA. Application DeadlineThis position is anticipated to close on Apr 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.