Customer Service Specialist - INR

Customer Service SpecialistLocation: Livermore, CAOn-site Flexibility: On-siteContract Details:Position Type: ContractDuration: 6 monthsStart: ASAP after screenings have clearedPay Rate: $27.00 / Hour (USD)Shift / Schedule: Monday – Friday, 8:30 AM – 5:00 PM (candidates should have flexibility)Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Job SummaryThis position will be located in Livermore, CA, in the Heart Failure, Acelis Connected Health business unit. The Heart Failure solutions are helping address some of the world's greatest healthcare challenges. As the Customer Service Specialist, you will handle inbound and outbound calls in a fast-paced, high-volume call center. You will interact with customers to assist with demographic, member plan, and physician changes, as well as collect results and create supply orders. You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints. The role includes providing testing support, product overview, and basic technology instructions. Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.Key ResponsibilitiesHandle inbound and outbound customer callsCollect, receive, and record INR resultsUtilize call scripting provided when conducting patient phone callsContact the physician for INR results based on the clinic's reporting preferences and as outlined by Acelis Connected Health policies and proceduresMonitor and assist customers with adherence to prescribed test frequencyPromote use of digital platformsAssist in the use of digital platformsDemonstrate knowledge of products used to obtain INR results and assist customers, as applicableMaintain responsibility for time management, adherence to schedule, and attendanceFollow all regulatory policies, procedures, privacy, and security standards in accordance with government agencies, including all HIPAA requirementsRequired SkillsHigh attention to detailExcellent attendanceExperience in high-volume call centerClear and concise communication, both in writing and verbally, in a professional mannerStrong computer skills and proficiency in navigating multiple websites and platformsProficiency with Microsoft Office programs and smart devicesVersatility, flexibility, and willingness to work within constantly changing prioritiesEducation RequirementsHigh School diploma or equivalentMD / DO License requiredRequired ExperienceMinimum 2 years of high call volume call center experienceNice-to-Have Experience2 years of experience in a high-call-volume call center2 years of experience in a clinical environmentAssociate's degreeWork Environment / Physical RequirementsMust be able to work sitting down for extended periods of timeMust be able to work with a computer and multiple computer screens for extended periods of timeNo lifting over 10 pounds required without assistanceBenefitsMedical, Vision, and Dental Insurance Plans401k Retirement FundAbout the Client: Leading healthcare innovator dedicated to improving lives worldwide through a diverse portfolio of medical devices, diagnostics, and nutrition products.About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.