MoneyLine Trainer

The candidate must possess strong coaching, training and interpersonal skills. The candidate must have the ability to assimilate significant amounts of information into usable resources to assist contact center agents in meeting department objectives. The candidate must also have the ability to evaluate individual performance and performance metrics for the purpose of improving overall agent and contact center performance.Hours per shift (40 to 45)/ Shift hours can vary during trainingHigh school diploma (Bachelor degree preferred)2+ years’ demonstrated experience in training staff2+ years’ experience in the banking industry preferredStrong leadership and communication skillsAble to analyze problems and strategize for better solutionsStrong project management skills with ability to supervise multiple projects Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)Some of the many reasons to join our team include: Comprehensive compensation package-medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!On the job trainingFriendly business casual atmosphere Eligible for a Sign on Bonus Anniversary Bonus- Paid after the first year and third year of continuous employment within Personal Banking, you will be eligible to receive $1,500 at (1yr.) and $5,000 at (3yr.), less applicable taxes.You must be actively employed in Personal Banking through the anniversary date in order to be eligible to receive it.