Staffing Coordinator

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.BASIC PURPOSEThe Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.Essential FunctionsProvide first level support to both field staff and facility customersOperate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team settingPartner with clients to determine staffing requirementsOffer assignments at client facilities to qualified field staffManage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and toolsManage open orders and fill open shifts with qualified field staffCommunicate all updates in a timely manner to both field staff and facility customersRemain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessaryDevelop and foster excellent relationships between clients and field personnel.Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company’s reputation by demonstrating standards of excellence.Perform all other duties as assigned by management.Must have the ability to perform the essential functions of the job with or without reasonable accommodation.Hours: Must be flexible! Mon - Thur from 1:30 p.m.- 11:15 p.m. PSTOrFri 12:30 p.m.- 10 p.m., Sat and Sun 9 a.m.- 10 p.m. PSTQualifications1-2 years’ experience, preferable in the staffing industryMust have strong computer and analytical skills, proficient with Microsoft Outlook. Database and/or automated program experience a plusPrevious healthcare and/or call center experience preferredBilingual (Spanish, Arabic and Mandarin) preferredEducation: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.BenefitsCross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability#IND123