Hospital Liaison

Job Description OverviewJoin a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Rotech.com.ResponsibilitiesHospital Liaison – Respiratory & DME ServicesJob SummaryAre you passionate about patient care and experienced in healthcare coordination? We're looking for a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. In this role, you'll work closely with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. You'll coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use. In the State of MN, this position pays between $22.08/hr. – $23.50/hr., depending on related experience, plus bonus opportunity.SHIFT: Tuesday - Saturday 9am - 6pmEssential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient dischargesEnsure timely delivery and setup of respiratory and DME equipment at the point of dischargeEducate patients and caregivers on proper equipment use and maintenanceMaintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logsSupport emergency equipment needs and troubleshoot issues as they ariseParticipate in quality improvement initiatives to meet company and JCAHO standardsMaintain strong relationships with hospital personnel and serve as a trusted resource for discharge planningProvide in-service training and CEU programs as neededRepresent the company at trade shows and professional eventsTravel to patient homes for equipment setup and follow-up using a company vehicleWhy Join Us?Make a meaningful impact on patient outcomes by ensuring safe and timely transitions to home careWork in a collaborative healthcare environment with supportive leadershipReceive training on specialized respiratory and DME equipmentEnjoy a dynamic role that blends clinical coordination, patient education, and fieldworkQualificationsEmployment is contingent onBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceExperience working with medical equipment or in a healthcare settingFamiliarity with medical billing practices and insurance reimbursementBackground in medical administration and record managementAt least three years of related work experienceKnowledge of medical terminologySkills & CompetenciesPerform basic mathematical calculations accuratelyCommunicate clearly and professionally in English, both verbally and in writingInterpret and respond to various forms of communication (verbal, written, visual)Handle sensitive information with discretion and confidentialityStay organized, manage time effectively, and solve problems independentlyWork well both independently and as part of a collaborative teamMaintain attention to detail while managing multiple tasksTechnical & Equipment ProficiencyUse email and internet for communication and researchNavigate Microsoft Outlook, Word, and ExcelOperate standard office equipment (fax, copier, printer, phone, computer/tablet)Safely load, unload, and secure equipment according to company policyUnderstand and operate home respiratory equipment and suppliesTroubleshoot and perform basic mechanical repairs on equipmentPhysical & Environmental DemandsLifting and transporting equipment (up to 65 lbs)Sitting, standing, walking, talking, and listening throughout the dayClose visual work with small print on screens and paperworkRegular contact with patients and equipment, with potential exposure to pathogensDriving a company vehicle for the majority of the workday