Administrative Office Clerk

About Us: Imprint.com is a leading printing company in Houston, TX, specializing in custom printing services for a wide range of products. We pride ourselves on delivering high-quality products and exceptional customer service. As we continue to grow, we are seeking a dedicated Customer Service Representative to join our team and help us maintain our high standards of customer satisfaction. Job Description: As a Customer Service Representative at Imprint.com, you will be the first point of contact for our customers, providing them with exceptional service and support. Your responsibilities will include: ● Responding to customer inquiries via phone, email, and chat ● Assisting customers with product selection, order placement, and tracking ● Resolving customer issues and complaints in a timely and professional manner ● Collaborating with other departments to ensure customer satisfaction ● Maintaining accurate records of customer interactions and transactions ● Providing feedback to management to improve customer service processes Qualifications: ● Require - High school diploma or equivalent required ● Preferred - Associate’s degree and/or pursuing a bachelor degree at an accredited college or university ● 1-2 years of experience working in an office setting assisting customers over the phone ● Excellent communication skills, both written and verbal ● Strong problem-solving abilities and attention to detail ● Ability to work independently and as part of a team ● Proficiency in using computer systems and software applications ● Friendly and professional demeanor Job Type: Full-time Pay: $13.00 - $15.00 per hour Benefits: Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday Experience: Microsoft Powerpoint: 1 year (Preferred) Microsoft Excel: 1 year (Preferred) Work Location: In person