Parts Specialist

Job Description What You'll Be Doing???? Serve as a trusted resource for customers by answering questions and providing timely, accurate support???? Assist with daily inventory activities including shipping, receiving, stocking, and cycle counting???? Source parts for customer orders, service repairs, and inventory replenishment???? Help customers place orders, track shipments, and process returns???? Maintain customer accounts and accurately document interactions and transactions???? Work closely with Parts, Service, and Sales teams to support customer needs and branch operations???? Keep inventory organized, accurate, and ready when customers need itJump in wherever needed to help the team succeedWhat Makes This Role DifferentThis isn't a call center job.This is a hands-on role where you'll help support the equipment and vehicles that keep communities running. From municipalities and public works departments to contractors and first responders, the customers you support rely on MacQueen to deliver solutions when they need them most.Every order you process, every question you answer, and every part you source helps keep critical equipment in service and customers productive.The Ideal CandidateYou're the type of person who enjoys helping others and takes pride in finding answers.You stay organized even when things get busy. You communicate well, enjoy working with customers, and understand that great service often comes down to the little details.You're willing to roll up your sleeves, learn new things, and be part of a team that works together to get the job done.What You'll BringMinimum 1 year of direct industry experience or 3 years of experience in a related industryStrong customer service and communication skillsAbility to multitask and stay organized in a fast-paced environmentExperience with inventory, shipping/receiving, parts operations, or customer support preferredBasic computer skills and the ability to accurately document customer interactionsValid driver's license with an acceptable driving recordPositive attitude and willingness to support the team wherever neededWhy You'll Love MacQueenCompetitive pay and benefitsStable, growing company with a strong reputationOpportunities for training and career advancementTeam-oriented culture where your work mattersVariety in your day—no two days are exactly the sameThe opportunity to support customers who provide essential services to their communitiesCompensation & BenefitsThe expected pay range for this position is $20.86 - $31.07 per hour. Final compensation will be determined based on experience, skills, qualifications, and overall fit for the role.MacQueen offers a comprehensive benefits package including:Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) and Flexible Spending Account (FSA) options401(k) with Company MatchCompany-Paid Life InsuranceShort-Term and Long-Term Disability CoveragePaid Time Off (PTO) and Paid HolidaysEmployee Assistance Program (EAP)Training and Career Development OpportunitiesCareer growth with an industry leader serving essential industries and first responders???? Join a Team That Keeps Communities MovingIf you enjoy helping customers, solving problems, and being part of a hardworking team that makes a difference every day, apply today and build your future with MacQueen.ADA Requirements:Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently.Occasional repetitive motion and graspingOccasional climbing to reach areas on equipment or racks.Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently.Typically sits, grasp items and performs keyboarding for frequent operation of a computerExposure to typical machine shop physical hazards which may include moving mechanical partsThis job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals.MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.