Solutions Specialist

Solutions SpecialistFor over 60 years, IQAir has been a leader in improving indoor air quality in residential, commercial and institutional markets. IQAir's vision is to assist people in living longer, healthier lives by providing products and services to help them breathe cleaner, healthier air. For our North American headquarters, located in La Mirada, California, we have an immediate opening for a Solutions Specialist.SummaryThis position provides sales, customer service and administrative support to the IQAir Solutions Department. This position will also serve to staff the IQAir Clean Air Experience Center as an alternating retail sales associate. A high-level of accuracy and professionalism are required, as the position involves working with customers, prospects, and other companies on behalf of IQAir.IQAir North America has a retail experience center at our company headquarters in La Mirada, CA. On a rotational basis with the team's other Solutions Specialists, the Solutions Specialist will be serving customers in our retail showroom by helping customers select the air quality solution that best meets their needs.AttributesHighly effective communication skills to support daily phone, chat and email interactions with customers, dealers, team members and other stakeholdersCapable of adapting communication style to a varied audienceAbility to establish and build effective working relationships and partnerships with clientsA high level of professionalism and positive attitude is requiredAbility to work quickly and effectively under pressure and manage multiple priorities simultaneouslyDemonstrated problem solving and critical thinking skillsStrong attention to detail with a focus on accurate CRM documentation and follow through ResponsibilitiesAs part of the Solutions Center email, chat and call queue, answer customer inquiries, resolve problems and convert to a sale when possibleInteracts with external customers, via prospecting and relationship management to increase sales volumeMaintain a positive and professional attitude and foster teamworkManage IQAir PerfectPro installation projects, as assigned, ensuring quality and timely completionLog all activity in CRM to track sales pipeline and ensure accurate reporting of customer activities and opportunitiesActively generate and manage sales opportunities across both Residential and Commercial (B2B) segmentsUse CRM to produce daily and monthly reportsResponsible for maintaining FAQs and creating content as neededSolicit new HVAC contractors for installation projectsCoordinate training preparation and executionAssist the Solutions team with day-to-day operational issues Clean Air Experience CenterWelcome customers to the IQAir Clean Air Experience Center, assess needs, provide recommendations, and close salesDirect customers to our Help Me Choose application and guide them through the experienceProvide a demonstration and explanation of recommended solutions following a Personalized Air Cleaning EvaluationDocument sales activity by creating or updating customer recordsProcess payments by totaling purchases and processing credit cards.Retrieve purchased products from storage and coordinate delivery within the Experience CenterSaturday and evening availability required on a rotating scheduleFollow all safety equipment requirements QualificationsMust be able to communicate in English both verbally and in written form2+ years of progressive inside sales and sales support experience2+ years of retail sales experience preferredFlexible schedule including Saturday and evening availabilityContinuing education in sales training preferredExperience with lead generation and coordinationProficient in Microsoft Applications (Outlook, Excel, Word)HubSpot experience is a plusAssociates degree or equivalent experienceAbility to move 50+ lbs. with the assistance of approved material-handling equipmentAbility use proper safety equipmentAbility to pass pre-employment drug and background screeningOther Requirements Other RequirementsMay be required to attend and participate in professional development activities both in and outside the company to stay abreast of new developments and best practices.Sales and CRM ExpectationsAll calls, emails, meetings, and tasks must be logged in CRM immediately after completionMaintain accurate and up to date records for all leads, contacts, and opportunities in CRMCreate opportunities as soon as a qualified sales conversation indicates revenue potentialUpdate deal stages and customer status consistently throughout the sales processRecord call outcomes, notes, and next steps for every interactionMeet minimum daily activity requirements, including outbound calls or equivalent customer facing activityActively generate and manage opportunities across both Residential and Commercial segments What IQAir offersAt IQAir, base pay is one part of our total compensation package and is determined within a range. The base pay range for this position is between $33.65 and $36.06 hourly. Your base pay will depend on your skills, qualifications and experience.IQAir offers a number of additional discretionary benefits such as:Work with a small, flexible international teamExtensive on the job training and professional developmentCompany with a strong value systemWork in a Clean Air Facility60 year history of excellenceA comprehensive benefits package that includes:100% subsidized medical, dental & vision for team member401K Plan with company match, 100% vested from day 1On-site gym and 24-Hour Fitness Gym MembershipWellness ProgramAlternative Transportation & Carpool Incentives13 paid Holidays per year12 Day of PTO in first yearA slide!IQAir is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.IQAir complies with the Americans with Disabilities Act and California's Fair Employment and Housing Act. Applicants needing accommodation in the application process should contact us at 562-903-7600 and ask tospeak with Human Resources.