IT Support and Systems Speicalist

Travel: NoneStart: ASAPOpen Role Due To: Growth and increased internal IT demandAbout the RoleOur client, a global leader in custom mechanization solutions for iconic structures and complex engineering environments, is seeking an IT Support & Systems Specialist to serve as the primary in-house IT resource.This role will support day-to-day technical operations, ensure system reliability, and act as the key liaison with a Managed Services Provider (MSP). The position requires strong technical troubleshooting skills, proactive systems management, and the ability to support a highly collaborative engineering-driven environment.What You'll DoProvide hands-on support for desktops, laptops, mobile devices, printers, and peripheralsManage helpdesk tickets and ensure timely issue resolutionHandle onboarding and offboarding (hardware setup, account provisioning, access management)Administer Microsoft 365, Active Directory, and user permissionsMonitor and maintain network infrastructure, servers, backups, and cloud applicationsServe as the primary liaison with the MSP for escalations, cybersecurity, and system upgradesCoordinate hardware/software procurement and vendor relationshipsSupport IT projects including ERP upgrades, cloud migrations, and engineering software deploymentsMonitor endpoint security, patching, and antivirus systemsMaintain IT asset inventory and oversee lifecycle managementWhy This Role Stands OutBe the go-to IT leader within a highly innovative engineering companyWork on cutting-edge projects across aerospace, entertainment, and large-scale structuresHigh visibility role with ownership of IT operations and strategy coordinationStrong compensation band with long-term growth potentialWhat We're Looking For3+ years of experience in IT support or systems administrationProficiency with Microsoft 365, Windows OS, and standard office toolsExperience with Active Directory, networking fundamentals, and backup solutionsStrong troubleshooting and problem-solving skillsExcellent communication skills with the ability to support non-technical usersProven ability to manage multiple tickets and priorities effectivelyAssociate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)Must qualify as a U.S. person under ITAR regulationsPreferred SkillsExperience working with or alongside a Managed Services Provider (MSP)Familiarity with engineering or manufacturing environments (CAD, PDM, ERP systems)Knowledge of cybersecurity best practicesJ-18808-Ljbffr