Desktop Support Engineer (Level 1)

Job Title: IT Desktop Field Support Engineer IJob Location: Jersey City, NJJob Type: Contract W-21st Level IT Support:A global bank is seeking a IT Desktop Field Support Engineer IResponsibilities: Troubleshooting and Resolution: Provide first-level technical support to internal employees for hardware, software, and network issues via phone, email, and ticketing system.User Assistance: Guide users through step-by-step solutions to common technical problems, fostering a positive and supportive user experience.Issue and follow Documentation and Procedures: Accurately document and follow all support requests, troubleshooting steps, and resolutions in the IT ticketing system.Escalation: Escalate complex or unresolved issues to senior IT staff with clear and concise documentation.Onboarding Support: Assist with the setup and configuration of new employee workstations and accounts in addition to other equipment (Printers, etc.).Train current and new usersBasic Hardware/Software Installation: Perform basic installation and configuration of software and peripherals according to established procedures.Production Process Monitoring:System Oversight: Actively monitor production systems through tools and automated reports.Alert Response: Respond promptly to system alerts and notifications, taking initial steps to diagnose and address potential problems.Data Verification: Regularly verify the accuracy and integrity of production data, ensuring it meets established quality standards.Process Adherence: Ensure production processes are being followed according to documented procedures and workflows.Reporting: Generate basic reports on system performance and any detected issues to relevant stakeholders.Skills:Strong Attention to Detail: A keen eye for detail is critical for identifying discrepancies, ensuring accuracy in documentation, and preventing errors in production processes.Strong Communication Skills: Ability to clearly and concisely communicate technical information to both technical and non-technical users, both verbally and in writing. This includes active listening and the ability to explain complex issues in understandable terms.Strong Problem-Solving Abilities: A logical and analytical approach to identifying issues, gathering information, and determining effective solutions.Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain organized records. Technical Skills (Important but Not Required):While not a prerequisite, candidates with any of the following experience will be at an advantage:Familiarity with Windows and/or macOS operating systems.Basic understanding of network concepts (e.g., IP addresses, Wi-Fi).Experience with Microsoft Office Suite or similar productivity tools.Exposure to IT ticketing systems (e.g., Jira, ServiceNow).Education: Bachelor's degree in a related field.