Deskside Support
We are looking for a Field Services Support Engineer who is responsible for providing end-to-end support for desktop systems, endpoint devices, and IT infrastructure to ensure high system availability and performance aligned with business requirements.Contract duration: 2 years (likely to extend)Work window: 4x5 (4 hours/day & 5 days/week)Location: Alpharetta GA, USAKey ResponsibilitiesProvide technical support for desktops, laptops, and endpoint devices.Install, configure, and maintain desktop systems, peripherals, and software.Deliver hands & feet support for hardware, software, and network activities.Perform preventive maintenance and troubleshoot system issues.Manage and update support tickets with progress and resolution details.Set up and test desktop peripherals like monitors, printers, and accessories.Execute system changes as per organizational policies.Conduct remote troubleshooting using standard tools.Maintain technical documentation and coordinate with IT teams.Handling Onboarding, Offboarding, Laptop upgrade, Laptop replacement tickets in ServiceNow.Creating shipping label for both Onboarding and Offboarding, To drop laptop in UPS to user. Technical SkillsHardware & NetworkingIdentify IT assets and endpoint devices.Install and configure desktops, laptops, and peripherals.Troubleshoot hardware issues and connectivity problems.Windows Operating SystemsInstall and troubleshoot Windows OS (7/10/11).Manage application installations and domain configurations.Perform disk management and system monitoring.Exchange & MobilityConfigure and troubleshoot email clients.Resolve connectivity and synchronization issues.Printer ManagementTroubleshoot printers and coordinate with vendors.Backup & RecoveryUnderstand backup tools and resolve backup issues.Audio-Visual SupportSupport AV and conferencing systems.Endpoint SecurityInstall antivirus and apply patches as required.Behavioral CompetenciesStrong communication skillsTime managementTeam collaborationProblem solvingDecision makingPlanning and prioritization