Collections Associate - Remote

At Intoxalock, we’re proud to be a force for good. Our work supports safer roads and stronger communities by helping individuals stay compliant, accountable, and supported—without judgment.Always Aware. Always Guiding. Never Restricting or Judging.The RoleAs a Recovery Associate, you’ll play a critical role within our Recovery & Collections team—helping customers stay compliant while resolving outstanding balances. This role is ideal for someone who is empathetic, solutions-focused, and comfortable having financial conversations while maintaining a positive customer experience.Shifts: Monday-Friday,10:00am-7:00pm OR 9:00am - 6:00pm Central Time (CST)What You’ll Be DoingSupport customers through inbound calls and text messages, helping them remain compliant with program requirementsConduct outbound calls, texts, and emails to resolve balances and support retention effortsManage and follow up on payment plans, promises to pay, and settlementsUse strong judgment and organization skills to prioritize daily work and meet deadlinesConsistently meet or exceed individual and team performance metrics (KPIs)Maintain confidentiality while handling sensitive customer and financial informationWhat You'll Bring To The TableClear, professional verbal and written communication skills2+ years of experience in customer service, collections, sales, or account management (preferred, not required)Associate degree or equivalent professional experienceStrong problem-solving skills with the ability to assess situations and recommend solutionsExcellent listening skills and emotional intelligence—you know how to balance empathy with accountabilityComfortable multitasking in a fast-paced, remote call-center environmentSelf-motivated and goal-oriented, with a drive to succeedWhy Join MindrAverage Hourly pay: $18.00 – $23.00+ per hour (made up of base + uncapped performance-based bonus)Uncapped earning potentialPermanent work-from-home positionAll equipment providedProudly recognized as a 2025 Top Workplace and 2026 Top Workplace for Working ParentsEqual Opportunity EmployerIt is and will continue to be the policy of Mindr to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.#SJ