Program Manager - Precision Machining

Position Summary Q C Graphics is seeking an experienced Program Manager to support our growing precision machining division. This position combines project management, customer account management, and technical machining knowledge to ensure customer programs are successfully executed from quote release through shipment. Unlike a traditional office-based project manager, this individual will work closely with machinists, programmers, quality, and customers to solve technical manufacturing challenges while providing outstanding customer service. The ideal candidate understands CNC machining and programming and enjoys coordinating people, schedules, and customer expectations. Benefits Medical, dental and vision insurance 401(k) Paid Holidays & PTO Career growth opportunities Primary Responsibilities Customer Management Serve as primary contact for machining customers Build long-term customer relationships Manage customer communications Provide production updates Coordinate engineering questions Identify additional opportunities within existing accounts Program Ownership Manage jobs from quote acceptance through shipment Coordinate production schedules Monitor delivery commitments Prioritize customer work internally Communicate schedule risks early Coordinate engineering changes Technical Manufacturing Support Review customer drawings Understand GD&T requirements Review manufacturability Collaborate with CNC programmers Assist with fixture planning Support process improvements Work closely with Quality on inspection requirements Cross-Functional Coordination Engineering CNC Programming Machining Purchasing Quality Shipping Continuous Improvement Improve workflow Identify bottlenecks Help reduce lead times Improve customer satisfaction Qualifications Required: 3+ years in CNC machining, manufacturing engineering, CNC programming, machining supervision, or technical program management Experience with CNC mills and/or lathes Ability to read engineering drawings Understanding of GD&T Strong communication skills Preferred: CAM programming experience (Mastercam, Fusion 360, ESPRIT, GibbsCAM, etc.) Aerospace manufacturing experience Precision machining environment ERP experience Quality systems familiarity Desired Technical Knowledge CNC Milling CNC Turning Tooling Workholding Fixtures Cutting tools Inspection processes CMM basics First Article Inspection Aerospace documentation Manufacturing planning Success Looks Like Within your first year you will: Become the trusted liaison between customers and production Help improve machine utilization through better planning Support programmers and machinists in resolving production issues Increase on-time delivery Grow existing customer accounts through exceptional service Help establish scalable processes as the machine shop continues to expand Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Experience: Business development: 3 years (Preferred) Sales: 3 years (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person