Administrative Assistant | Intake & Referral Department

Join Our TeamThe Intake & Referral Assistant is a dynamic and adaptable professional who provides cross-functional support across the Intake and Referral Department. Based primarily in Doylestown, this role requires flexibility to work in Bristol as needed to ensure seamless operations across both locations.This position plays a vital role in supporting intake workflows, referral coordination, HIPAA compliance, and administrative functions. You will ensure a welcoming and efficient experience for clients, whether in person or over the phone, and collaborate with internal departments to maintain continuity of care and operational excellence.What We OfferNEW!! DailyPay- gives you the flexibility to access your earnings instantly- on your own schedule!!Generous PTO Policy15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference DaysMedical, Dental, and Vision InsuranceCredit available for medical opt-outPet InsuranceFlexible Spending Account (FSA)Long-Term Disability and Basic Life InsuranceEmployee Assistance Program (EAP)Continuing Education Assistance ProgramAccess to student loan management and repayment supportWhat You BringHigh School Diploma required; Bachelor's degree preferredStrong verbal and written communication skillsFlexibility to work a varied scheduled in both Doylestown and Bristol locationsProficiency in computer systems and data entry, especially within Electronic Medical Records (EMR)Ability to multitask and engage clients while accurately entering dataKnowledge of HIPAA regulations and commitment to confidentialityAbility to meet the physical demands of the role, with our without accommodationYour RoleThis position requires the ability to float between roles and locations, adapting to the evolving needs of the department. The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced, client-centered environment.Medical Records SupportReview, scan, and manage medical records in compliance with HIPAAMaintain accurate destruction logs and scanning databasesCall Center OperationsAnswer and triage incoming calls promptlyProvide information on LVF and community servicesVerify insurance and initiate outpatient intake processesReception & Front DeskGreet and check in clients professionallyVerify insurance, collect payments, and manage appointment logisticsMaintain a clean and welcoming reception areaClient Registration & Customer ServiceEngage clients from first contact, ensuring accurate data entryCollaborate with departments to support client access to servicesBalance client needs with financial and administrative requirementsOutreach CoordinationMonitor and support clients identified as high risk for suicideCoordinate aftercare with hospitals, LVF providers, and community resourcesDocument outreach and care coordination in the EMRAbout Lenape Valley FoundationSince 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.Our Commitment To Diversity and InclusionLVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.