Sr. Program Manager, Construction
As a Sr. Program Manager at Quest Diagnostics, you won’t just manage timelines; you will shape the physical spaces where life-saving diagnostics happen. From state-of-the-art laboratory buildouts and relocations to facility upgrades, you will lead high-impact, multi-million dollar projects across the US. You will design and deliver world-class spaces that improve Quest’s operational efficiency, elevate employee experience, and directly improve patient care. The Sr. Program Manager is remote. The Sr. Program Manager will initially support a construction project in TX and will then include projects across the US. Travel will vary based on the project location (25-50%) and needs of the organization.
Responsibilities:
- Project Leadership
- Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
- Leads projects through issues, roadblocks, and complex problems
- Acts as a change agent to drive cross-functional teams toward success
- Guides team members to perform through issues, constraints, and competing priorities
- Project Ownership
- Owns the project timeline, budget, resource allocations, and deliverables/results
- Balances strategic big-picture vision with small-but-crucial tactical details
- Demonstrates a hands-on approach to work through detailed operational issues
- Project Management & Execution
- Ensures all appropriate project management tools are completed and used effectively (e.g., project charter, Gantt chart, status updates, risk registers)
- Applies project management tools and techniques toward a variety of large and inter-related projects
- Establishes and leads programs comprised of multiple projects, including designing executive roll-up reporting, cascading communication structures, operating rhythms, and tracking integrated milestones and deliverables
- Communication & Stakeholder Engagement
- Actively communicates with project sponsors, business leaders, and key stakeholders
- Establishes regular communication cadences and reporting mechanisms
- Effectively manages sponsor and stakeholder expectations
- Delivery & Accountability
- Delivers expected project outcomes and key performance indicators
- Performs root cause analysis on project shortfalls and executes corrective action plans as necessary
- Documents business processes to ensure standard work and operational clarity
- Coaching & Capability Building
- Coaches employees on the use of project management tools, concepts, and practices to foster self-sufficiency, sustainability, and scalability across teams
- Leads training sessions and workshops
- Participates in organizational Communities of Practice
- Completes required continuing education and professional development
Qualifications:
- Work Experience
- Required Work Experience: 7+ years of demonstrated experience leading large or complex construction or real estate-related projects with multiple workstreams from initiation to completion
- Preferred Work Experience: Experience supporting projects for a regulated industry.
Education and Certifications:
- Bachelor’s Degree is required.
- Project management credentials, such as certification administered by the Project Management Institute (PMI) required
- KnowledgeDemonstrated experience facilitating collaborative discussions or workshops
- Demonstrated ability to develop strong cross-functional relationships
- Demonstrated experience leading organizational change
- Demonstrated ability to influence business leaders
- Experience with business process management
- Basic knowledge of Voice of Customer (VOC) tools
- General knowledge of strategic planning and breakthrough planning methodologies
- SkillsStrong data analysis skills
- Advanced problem-solving and critical-thinking abilities
- Effective written and verbal communication skills across multiple formats (formal presentations, executive meetings, conference calls, emails, and memos)
- Proficiency in Microsoft Word, Excel, PowerPoint, and Microsoft Project
- High interpersonal capability and collaborative mindset
- Sound decision-making and judgment under pressure
- Exceptional planning, prioritization, and organization skills
- Negotiation and conflict resolution skills
- Results-oriented, creative, persistent, and composed
- Ability to learn new concepts rapidly and navigate ambiguity
- Ability to work independently with minimal supervision