Line Support ( TBD ) (Lincoln)

Location: Hybrid on-site Lincoln, ALEmployment Type: ContractEligibility: W2 Only - No 3rd PartiesKey ResponsibilitiesAnswer radio calls regarding IT issues impacting manufacturing operationsDocument incidents by creating ITSM ticketsCreate timelines for incidents exceeding 10 minutesInstall and support production softwareReplace and deploy production hardwareManage line support projectsPerform crisis management and escalation when neededWhat Will the Person Be Working OnProvide IT support on the production floor to reduce downtimeEnsure smooth operation of manufacturing systems and equipmentWantsKnowledge of incident ticketing systemsA+ CertificationNetwork+ certificationExperience troubleshooting Windows 11Experience installing complex softwareDetail-oriented with strong multitasking abilitiesWorking knowledge of Linux UbuntuExperience troubleshooting Zebra and Lexmark printersExperience in warehouse or manufacturing environments