Enterprise Pro Online Solution Planning Manager

General InformationReq #WD00091540Country/Region:United States of AmericaState:North CarolinaCity:MorrisvilleDate:Tuesday, December 23, 2025Working time:Full-timeAdditional LocationsUnited States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.Description and RequirementsJob Description and RequirementsLenovo is seeking an experienced online capability product manager to join our Lenovo e-commerce group. In this role, you will be responsible for driving end-to-end improvements across the systems and processes that support our largest direct customers as part of Lenovo's Enterprise Pro Customer Portals. Your work will directly influence how our customers, sales and support teams engage with processes enabling customers to complete a wide variety of self-service tasks. As the global process owner for your assigned platforms and processes, you will assess the impact of proposed changes across Lenovo's global ecosystem. You'll collaborate closely with regional and functional teams to ensure enhancements align with business goals, support user needs, and deliver consistent value across all markets. This is an ideal opportunity for someone passionate about sales enablement, customer and user experience, and scalable, business-driven improvements. Key ResponsibilitiesOptimize online customer self-service for Lenovo's largest customers and ensure related internal sales, order management, and service delivery process efficiencies. Continuously improve customer experience to increase satisfaction. E2E Process & functional product ownership: Become an expert in assigned customer and sales support solutions, guiding enhancements and process improvements to drive customer and Lenovo success. Collaborate on AI and automation initiatives: Partner with business units and IT teams to explore how AI and automation can be applied to optimize customer tasks, sales support processes, and user outcomes. Project manage delivery of new functionality: Analyze the end-to-end impact of proposed process or functional changes, proactively identifying risks, dependencies, and manage mitigation strategies. Collaborate with Lenovo's product groups (Intelligent Devices, Infrastructure Solutions and Solutions and Services Group) and with stakeholders across Sales Operations, Digital Transformation, and IT to align on strategy, plans and execution. Drive insights and innovation: Use customer and process stakeholder feedback to uncover pain points and deliver actionable improvements. Lead communication and change: Package and present improvements clearly to all stakeholders - including executives - and ensure process stakeholders understand updates and value proposition. Support issue resolution: As the process and functional subject matter expert, identify root causes and assist with driving resolution of issues for long-term improvement. Basic Qualifications:Bachelor's degree in Business, Computer Science, Operations, Marketing, or a related field (master's degree a plus) 8+ years relevant work experience in sales to large organizations, sales enablement, digital transformation, or related roles Preferred Skills and Experience:Direct experience with CRM platforms, and e-commerce platforms, Proven ability to analyze sales processes and data to drive meaningful improvements Track record of managing cross-functional initiatives and collaborating with required teams Deep understanding of sales processes with large organizations and the digital tools that enable them Demonstrated ability to take initiative, identify opportunities, and drive improvements with minimal direction Strong communication and stakeholder management skills - comfortable presenting to customers, sales teams and executives Analytical mindset with project management experience Customer-centric approach to process design and functional enhancement Curious and adaptable, thriving in an environment with many opportunities Why Join Our Team?At Lenovo, we don't just react to change - we drive it. This is your opportunity to influence the evolution of a global tech leader, improve seller efficiency, and enhance customer engagement at scale. Join a collaborative team that values innovation, ownership, and impact. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.Additional LocationsUnited States of America - North Carolina - MorrisvilleUnited States of AmericaUnited States of America - North CarolinaUnited States of America - North Carolina - Morrisville