Help Desk Analyst, Corporate

Perella Weinberg Partners is actively searching for a goal-oriented, outside of box thinker to join the Service Desk team in our New York City office. The role will provide first and second level support for our global offices. Perella Weinberg Partners is a face pace environment with plenty of opportunities to learn, touch and feel the latest technology.Primary Responsibilities includeAssist in Move, Add and ChangesBuild, deploy and maintain end-user devicesTrack, prioritize, document and resolve end-user incident ticketsDevelop and document process and procedural enhancementsManage, maintain, and audit hardware and software inventoryMaintain a high level of responsiveness, communication, and professionalismEvaluate and solve advanced technical issuesProvide technical guidance and training to end-usersMaintain and support a O365, VDI and mobile environmentKnowledge of the following is required:Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applicationsNetwork fundamentals (connections, components, protocols)Active Directory (structure, policies, management)Experience with Local and Remote user assistanceIntune Mobile Device ManagementProficient with Laptops, and physical desktopsExperience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AIKnowledge of the following is a PLUS:VOIP systems managementEnterprise level video conferencing systemsPatch management and software deploymentPython or PowerShell ScriptingUnderstanding of Internet and network securityITIL Process flow and Incident managementBachelor's degree required, Ideal candidate should have 1 to 3 years of professional experienceOur team cares about your ability to solve problems in a sustainable way by working with people, not just technology.Must have experience supporting users in a fast pace environment with white glove service in person and over the phone. Ideal candidates will be quick learners with strong troubleshooting skills and the ability to work independently. Participation in an on-call rotation will be required.The annualized base salary for this position is $60,000 - $95,000.The annualized base salary range represents low and high ends of the base pay range for this position. The specific base salary an employee in this job classification receives depends on a number of factors, including but not limited to, geographic work location, prior employment history/experience, job-related knowledge, qualifications and skills, etc.Base pay is just one component of PWP's total compensation package that may be available to employees. Depending on the position and other factors, other rewards may also include discretionary bonuses, Restricted Stock Units (RSUs), paid time off, and many other benefits, subject to applicable eligibility criteria and Firm policies.About Perella Weinberg PartnersPerella Weinberg Partners is a leading global independent advisory firm, providing strategic and financial advice to a broad client base, including corporations, institutions, governments, sovereign wealth funds, and the financial sponsor community. The Firm offers a wide range of advisory services to clients in the most active industry sectors and global markets. With approximately 600 employees, PWP currently maintains offices in New York, Houston, London, Calgary, Chicago, Denver, Los Angeles, Paris, Munich, and San Francisco. For more information on Perella Weinberg Partners, please visit: http://www.pwpartners.com.