Business Operations Manager

BUSINESS OPERATIONS MANAGERNashville, TN (Hybrid - East Nashville)About UsSmart Reimbursement is a specialized healthcare reimbursement advisory firm serving some of the nation's leading hospital systems. We're a small, high-performing team that's been profitable since 2011 with near-total client retention. Our office is in a great building in East Nashville with community perks and a collaborative environment.The RoleWe're looking for a Business Operations Manager to run the day-to-day operational, administrative, and sales support functions of the company. This is a dedicated, long-term position - not a freelance engagement. You'll work directly with the founder, have real ownership of critical business functions, and be a core part of a small team.We're flexible on structure. This role can be either part-time (25-30 hours per week) or full-time, depending on the right candidate's availability and life situation. Either way, the schedule is hybrid with flexibility built in.What You'll DoOperations and Finance- Manage accounts receivable and accounts payable, including client invoicing, collections follow-up, and vendor payments- Administer payroll through Gusto, including onboarding, benefits coordination, and payroll processing- Track revenue, maintain financial dashboards, and support the CPA with bookkeeping and tax preparation materials- Coordinate with external partners including accountants, attorneys, IT support, and insurance providersSales Support and Pipeline Management- Manage the sales pipeline - track prospects, follow up on leads, and maintain status visibility on all active opportunities- Schedule meetings with prospects on behalf of the founder, including coordinating calendars and sending invitations from the founder's email- Prepare and polish client pitch decks and meeting materials ahead of sales calls- Handle post-meeting follow-up, proposal tracking, and procurement coordination for new clients- Client onboarding logistics - vendor registration forms, W-9s, insurance certificates, and related administrative requirementsContracts and Client Administration- Support contract management - tracking, coordinating execution, and managing the back-and-forth with client legal and finance teams- Manage client renewals - tracking timelines, preparing renewal materials, and coordinating renewal communications- Handle client-facing correspondence with a professional, polished toneInternal Operations- Manage the founder's work email and calendar, prioritizing communications and ensuring timely follow-up- Maintain internal documentation - employee handbook, company policies, compliance records, and organized file management in Dropbox- Handle light HR functions - PTO tracking, benefits administration, onboarding new team members- Recruiting coordination - screening resumes, scheduling interviews, managing job postings, and supporting the hiring process- Occasional travel booking and expense report processingWhat We're Looking ForRequired- 3+ years of experience in business operations, office management, or business administration, including organization and tracking of various business metrics- Hands-on experience with Gusto (strongly preferred), AP/AR, and basic financial operations- Proficiency with Dropbox, Microsoft Outlook, and Excel, Powerpoint- EXCEPTIONAL organizational skills and attention to detail- Sound judgment and discretion - this role involves access to sensitive financial and business information, including company email and bank accounts- Ability to work independently and solve problems without step-by-step instructions- Professional written communication skills, particularly for client-facing correspondence- Prior experience at a small company is a strong plusBonus- Experience using AI tools like Claude or Replit to automate business processes and tasks, draft communications, and organize information.- Experience with sales operations, basic CRM management, or pipeline tracking- Experience in healthcare or professional services- Familiarity with Asana or similar project management toolsThis is a dedicated position, not a freelance role. We're looking for someone who will make SRI their primary professional commitment during working hours.CompensationIf Part-Time (25-30 hours per week)- $35 - $45 per hour depending on experience- Discretionary annual performance bonus of up to 10%- 401(k) eligible after meeting hour requirements, with 6% employer match- Hybrid schedule with flexibility to structure hours around your lifeIf Full-Time- $60,000 - $75,000 salary depending on experience- Medical insurance: 100% company-paid employee coverage (Silver PPO BCBS)- 401(k) with 6% employer match- 160 hours of paid time off annually- Discretionary annual performance bonus of up to 10%- Hybrid scheduleBoth- Great office space in East Nashville with community perks- Direct access to the founder - your work has real impact here- Long-term role with a stable, profitable, growing company