Help Desk Technician

Description: TRISTAR is seeking a Help Desk Technician for our Corporate IT Department in Bloomington, IN The Help Desk Technician plays a pivotal role in providing direct support to Operations and their various contracts This position primarily involves handling basic help desk inquiries, troubleshooting, new user setup, equipment distribution, and managing inventory systems Additionally, occasional travel to different offices and conference room assistance are part of the responsibilities The ideal candidate will have a strong customer service orientation, excellent communication skills, and the ability to work both independently and as part of a team Position Responsibilities Provide frontline support for Operations and their contracts, addressing basic help desk inquiries and troubleshooting Manage the creation, setup, and orientation of new users, excluding corporate new hires Handle shipping and distribution of equipment to operation users Manage new inventory systems and ensure accurate tracking of asset Occasional travel to different offices to provide onsite support Assist with conference room setup and troubleshooting Collaborate with corporate IT as needed to resolve issues and provide assistance Perform both on-site and remote operations support Maintain regular 8-5 style working hours Requirements: Previous experience in a help desk or technical support role preferred Strong troubleshooting skills and ability to resolve basic technical issues Excellent communication and customer service skills Ability to work independently and as part of a team Willingness to occasionally travel to different offices Familiarity with inventory management systems is a plus MUST be a US Citizen Must possess active DoD Secret Clearance or the ability to obtain one Education and/or Certification Bachelor’s degree in Information Technology, Computer Science, or related field preferred COVID Policy: TRISTAR does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed in accordance with contract when work is performed at a customer site. TRISTAR is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.