Medical Front Desk Administrative Specialist II SEA_L_K

As a Front Desk Administrative Specialisdt II be adept at working as a member of a team and be a strong problem solver, comfortable making decisions within the scope of the role.Specific skills and qualifications include:Administrative Experience: A minimum of 2 years in an administrative role is required.Technical/Clerical Skills:Proficiency in Microsoft Office 365Ability to create, update, and maintain medical records/charts according to policy.Skill in data entry into medical charts, TREATS, and other systems (which may include complex text and numbers).Ability to collect, organize, and file paperwork and chartsAssisting with medical records purge, archiving, and conversion/implementation of EHRExperience with indexing and scanning documents into EPICUtilizing Windows-based and other software to register clients, determine medical coverage/eligibility, schedule appointments, and generate client encounter and billing reportsProcessing civil surgeon requestsMonitoring EDN notifications, printing forms, and tracking data.Performing weekly chart audits in InfoLinx.Opening, sorting, reviewing, and distributing program mail and correspondenceTracking and monitoring patient x-raysCoordinating pharmacy requests and patient medication collection.Customer Service Skills:Responding to inquiries from clients and providers regarding public health services.Providing clinic and program information that requires limited interpretation of established policies and procedures.Greeting, screening, and triaging clients in person and on the telephone through established clinic systems.Monitoring client flow in the patient waiting area, which may involve dealing with sensitive or potentially volatile situations.Assisting clients with complaints and following up on concerns.Informing patients of their rights and responsibilitiesAssisting clients with completing patient registration and consent formsAscertaining client's referral needs (like medical care and insurance coverage) and assisting with related paperwork.Understanding, determining, and explaining client's complex insurance coverage and billing/payment policies and procedures.Proficiency in customer service internal and external, including providing clear, timely, and helpful responses to information requests in person, by phone, and in writing.Scheduling and Coordination Skills:Scheduling and processing a high volume of daily client appointments, determining appointment type with providers.Monitoring and adjusting client and provider schedulesMaking appointment reminder callsScheduling transportation (Hopelink, private taxi) and interpreters for clinic appointments.Assisting patients in navigating the hospitalParticipating in team and program meetings and helping to implement clinic flow adjustments, program changes, and methods to improve efficiency.Organizational and Time Management Skills:Proficient in planning and organizing a large volume of administrative tasksAbility to establish work prioritiesAble to manage time and multiple priorities effectivelySkilled at flexing activities with business needs while managing time and completing projects within designated timeframes and deadlines.Adaptability and Problem-Solving:Able to be adaptable to rapid changeComfortable making decisions within the scope of the roleAble to work effectively under tight timelines and with high profile projects.A strong problem solverPhysical Requirement: Able to lift up to 25lbsAdditionally, the position is part of a clerical team, so the ability to be cross-trained to fill in for other clerical positions and potentially train other staff on the duties performed is also important. Duration: up to 3 to 6 months Pay rate: $26.09Location: Downtown Seattle