Medical Assistant Coordinator - Contact Center

Medical Assistant Coordinator - Contact CenterJob Category: AdministrativeRequisition Number: MEDIC001365Posted: May 1, 2026Full-TimeHybridLocation: Admin Campus 955 Powell Avenue SW Renton, WA 98057, USAPay or shift range: $26.13 USD to $38.93 USD Compensation is determined based on job requirements, relevant skills, experience, and internal equity.DescriptionWould you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.Position SummaryThe Medical Assistant Coordinator supports back-office operations and care coordination across multiple clinics while being primarily based in the contact center. This role partners closely with providers, clinic teams, and Medical Assistants (MAs) to ensure efficient workflows, high-quality patient care, and consistent communication. The Coordinator serves as a key liaison between clinic operations and centralized support, with occasional on-site clinic support (monthly or as needed).What Makes This Role UniquePrimarily contact centerbased with monthly clinic presenceOpportunity to support multiple clinics and drive consistency in workflowsDirect impact on care coordination, patient experience, and operational efficiencyCompensation is dependent on skills and experience.Administrative & Coordination DutiesCoordinate daily Medical Assistant assignments to support efficient back-office operations across clinicsServe as a resource for back-office issues requiring immediate attention in the absence of the Health Center ManagerFacilitate communication among Medical Assistant staff regarding workflows, updates, and process changesSupport and track patient care activities, including preventive care (e.g., pap smears, immunizations, labs)Lead and facilitate MA team huddles and small group meetings as neededAssist with onboarding and ongoing training of Medical Assistants in partnership with leadershipSupport a team of approximately 6 Medical Assistants, providing guidance and coordinationDevelop, implement, and improve workflows to enhance efficiency and patient careParticipate in and support Quality Management initiatives and process improvementsClinic & Patient Support Duties (Contact Center-Based)Triage patients and support appointment coordinationRespond to patient calls and inquiries in a timely, professional mannerReview and research patient charts; communicate follow-up needs with patients and providersComplete lab, imaging, referral forms, and prior authorizations per HealthPoint proceduresProvide patient education on medications and care instructions as directed by providersManage medication refill requests, documentation, and pharmacy communicationsSchedule and track referral appointments and follow-upsSend test result communications and coordinate provider follow-up as neededAct as a liaison between clinic teams, providers, and front office staff to ensure coordinated patient flowAttend team huddles, staff meetings, and participate in organizational initiativesOrganizational ExpectationsMaintain consistent attendance, punctuality, and full scheduled shifts as a condition of employmentDemonstrate professionalism, respect, and a team-oriented approachUphold HealthPoint's mission, vision, and core values in all interactionsParticipate in HealthPoint collaboratives, committees, and continuous improvement effortsPerform other duties as assignedWhat You'll Need to Be SuccessfulHigh school diploma, GED, or equivalentCompletion of an accredited Medical Assistant programActive Washington State Medical Assistant Certification (or Interim Certification)OR ability to obtain MA Registration at hire and complete Interim Certification within 60 daysCurrent Medical Assistant certification/licence must be maintained throughout employmentProof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.Where to gather your records:If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.If records do not show any data, please seek guidance from your provider for further assistance.If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.Medical, Dental, and Vision for employees and their families/dependentsHSA, FSA plansLife Insurance, AD&D and Disability CoverageEmployee Assistance ProgramWellness ProgramPTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)8 holidays and 3 floating holidaysCompassion Time Away up to 40 hoursOpportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeksRetirement Plan with Employer MatchVoluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.Development and Growth OpportunitiesIt is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.