Family Engagement Coordinator, The Novatio School (Remote) - $40,000/year USD

Your ability to establish rapport with a parent in the opening moments of a call will define your success in this position. This role suits someone who finds energy in outreach work, maintains disciplined follow-up, and can articulate an innovative learning model without relying on prepared scripts. If phone-based communication or roles with transparent performance expectations do not appeal to you, this will not be a suitable match.Novatio School operates as a virtual, tuition-free public charter school offering students an alternative educational framework. Students engage with core academics during a concentrated time block supported by AI-driven learning tools, and dedicate the remainder of their day to real-world skill development through projects and enrichment activities. Your function is to serve as the initial substantive contact for families considering this educational path.Throughout the week, you will respond promptly to incoming inquiries, shepherd families through admissions procedures, and facilitate their progression from early interest to completed enrollment. You will also participate in local community events on behalf of Novatio School to cultivate new leads and raise awareness within your region. During periods of reduced enrollment activity, you will support broader school operations while remaining prepared for upcoming intake cycles.If you seek a position where your communication discipline, consistent execution, and personal accountability directly influence student enrollment outcomes, we are interested in speaking with you.What You Will Be DoingReaching out to new inbound leads within 24 hours and opening admissions discussions via phoneDescribing Novatio School's virtual educational model and enrollment procedures using straightforward, accessible languageMaintaining disciplined follow-up to advance families from inquiry stage through application to final enrollmentRecording all interactions in a CRM with precise notes, defined next steps, and current pipeline statusPlanning and facilitating local recruitment events in Texas or Arizona to introduce the school and generate new leadsWhat You Won’t Be DoingAllowing inbound leads to remain unaddressed while prioritizing administrative tasksAdhering to inflexible scripts or functioning like a high-volume call center representativeParticipating in events without actively presenting the school or proactively capturing leadsAllocating most of your time to back-office responsibilities during periods of active enrollment demandFamily Engagement Coordinator Key ResponsibilitiesTransform emerging family interest into qualified, well-informed applicants who successfully complete enrollment into Novatio School.Basic RequirementsLocated in Texas or Arizona and available to work in a hybrid capacity1–2 years of experience in customer service or another role involving direct customer interactionBackground working with children or families (schools, camps, childcare, tutoring, or comparable settings)At ease making regular phone calls and guiding families through processes involving multiple stepsEffective verbal communication abilities with capacity to establish trust rapidlyWorking knowledge of CRM systems or digital tools for lead trackingNice-to-have RequirementsBackground in admissions, enrollment, inside sales, or lead qualification functionsExperience organizing or presenting at community events or outreach initiativesAcademic coursework or professional background in communications, education, or a related disciplineAbout The Novatio SchoolNovatio is Where a Child's Future is Reimagined Through Personalized LearningNovatio is a private, virtual, AI-driven, teacher-guided school for grades 4–8. Based in Arizona and Texas, accessible everywhere.At Novatio, a child's education is flexible, personalized, and built around how they actually learn — all from the comfort of home. Students master core subjects in just two hours a day using the 2 Hour Learning model, freeing afternoons to build real-world skills and pursue projects that matter.Powered by AI and guided by expert teachers, Novatio adapts every lesson to each student's strengths and gaps. Students test in the top 10% nationwide on NWEA MAP while spending afternoons in Novatio Clubs — starting businesses, coding apps, and publishing stories.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with usThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $20 USD/hour, which equates to $40,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.Crossover Job Code: LJ-5760-US-Phoenix-FamilyEngageme