Account Manager – Managed Services (MSP)

Account Manager – Managed Services (MSP)Rockville, MD (Hybrid)$80,000–$95,000 + Performance Bonuses OTE $120,000We’re partnered with a well-established Managed Services Provider (MSP) supporting over 100 small and mid-sized business clients across the DMV. This organization has built its reputation on long-term client relationships, service-first values, and operational excellence, not transactional selling.Due to continued growth and account expansion, they are hiring a mid-level Account Manager to take ownership of an existing book of business and serve as the primary relationship lead for clients.This is a retention-focused, consultative account management role, ideal for someone who already understands how MSPs operate and wants real ownership, visibility, and upside tied to performance.The RoleAs an Account Manager, you’ll act as the day-to-day trusted advisor for approximately 20–30 SMB clients, managing the full account lifecycle while partnering closely with service delivery and project teams.This is not a cold-calling or commission-only sales role. Success is measured by client satisfaction, retention, and smart growth, with bonuses aligned to outcomes—not volume.Key ResponsibilitiesServe as the primary point of contact for a defined portfolio of 20–30 MSP clientsOwn the full account lifecycle: onboarding support, ongoing relationship management, renewals, and retentionBuild trusted relationships by understanding each client’s business, IT environment, and prioritiesPartner with engineering and project teams to ensure smooth execution and proactive service deliveryLead and participate in QBRs, focusing on performance, security posture, and future planningIdentify upsell and cross-sell opportunities in a thoughtful, client-first mannerManage quoting, procurement, and licensing for hardware and softwareHandle escalations professionally and efficientlyMaintain accurate account documentation and CRM updatesWhat They’re Looking For3–6+ years of Account Management experience within an MSP environment (required)Prior ownership of a client book of businessStrong understanding of MSP services, workflows, and client expectationsComfortable leading QBRs, renewals, and lifecycle planning discussionsAble to speak confidently about IT concepts such as cloud, security, compliance, and modernizationStrong communication, organization, and follow-through skillsAbility to work independently with minimal oversightCompensation, Growth & IncentivesBase salary targeting $80K–$95kPerformance-based bonuses tied to client satisfaction, retention, and account health401(k) with company matchHealth, dental, and vision insurance (stipend available if waived)Paid time off and parental leaveCell phone and gym stipendsClear runway for senior account leadership or strategic roles within the organizationWhy This RoleIf you’ve worked in an MSP and want to own accounts, build real client relationships, and be rewarded for doing things the right way, this is a strong long-term opportunity with meaningful growth and earning potential.