Site Operations Manager (E-commerce or Marketplace) - 1593

Site Operations Manager Job Type: Full-time, hired as a contractor. Job Schedule: Monday to Friday, EST working hoursClient: Material Bank https://www.materialbank.com/Material BankMaterial Bank is the world's largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.About the RoleAs the Site Operations Manager, you'll partner closely with the Senior Manager, Platform Operations, leading the end-to-end operations that ensure users have seamless experiences on the Material Bank platform. You will manage a global site operations team and serve as a cross-functional partner to Product, Search, and Brand Services.To succeed, you must bring a high sense of ownership, sharp attention to detail, and a passion for building reliable, well-run systems. You are someone who holds the line on quality — not just identifying problems but driving them to resolution and putting the right processes in place to prevent recurrence.Your scope spans customer success and member vetting to site merchandising execution, performance monitoring, and backend system integrity. This role is built for an operator who thrives in complexity, communicates with clarity, and takes pride in making platforms work better — for the users who rely on them and the internal teams who support them.Job Responsibilities Lead and manage the global site operations team, overseeing the people, tools, and processes that power customer success and member vetting functionsEnsure site merchandising features are supported and executed with precision, partnering with Product and Brand ServicesMonitor site performance continuously, ensuring issues are identified, escalated, and resolved within SLAEnsure site backend connections and dependent systems are running reliably and meeting defined service levelsDrive process optimization across all operational functions, delivering measurable improvements on a recurring basisServe as a cross-functional partner to Product, Search, and Brand Services, ensuring operational readiness for platform changesNavigate complex client-facing situations with professionalism and a solutions-first mindsetBuild scalable operating structures and develop a high-performing, focused team over timeJob Requirements5+ years of experience in site operations, platform operations, or a related technical function, with direct people management experienceStrong understanding of ecommerce or marketplace platforms, including site monitoring, merchandising operations, and customer success workflowsExperience managing operational SLAs and KPIs, with a track record of driving performance improvementsAbility to work across technical and non-technical stakeholders, translating operational issues into clear prioritiesHighly organized and process-oriented, with a demonstrated ability to build operating structures in fast-moving environmentsSound judgment in client and partner management, including navigating difficult situations with composureFamiliarity with backend system integrations, support tooling, and site analytics is astrong plus