Project Manager

Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers.At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to a multitude of exclusive technologist roles.Join Andela today to access this opportunity and more in our global marketplace!Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly!About the clientOur client is a global technology organization operating within a large-scale digital platform and marketplace ecosystem. The company focuses on building products and services that improve how businesses and users interact, while maintaining a strong emphasis on operational excellence, scalability, and customer experience. Their culture values cross-functional collaboration, data-driven decision-making, and continuous improvement to support long-term growth. About the roleWe are seeking an experienced Product Manager to support and scale the operational foundations behind subscription and revenue lifecycle management across a complex SaaS and marketplace environment. This role will focus on improving how subscription products, billing operations, and revenue processes work together across systems and teams. The ideal candidate will help drive consistency, operational efficiency, and visibility across the entire subscription lifecycle. Success in this role requires strong collaboration across multiple functions while balancing business needs, systems requirements, and process optimization. This individual will play an important role in supporting scalable growth and operational maturity. ResponsibilitiesImprove and scale operational foundations supporting subscription and revenue lifecycle management.Drive greater operational consistency across the end-to-end subscription lifecycle.Improve scalability, visibility, and alignment across subscription operations.Support initiatives that reduce friction across processes and customer experiences.Improve process efficiency and strengthen business operations.Collaborate across systems, teams, and customer experience functions.Operate effectively in highly cross-functional environments.Navigate operational complexity across business and technical domains.Balance business, systems, and process considerations to support scalable growth.Support long-term operational maturity initiatives.Translate complex business processes into clear requirements, process flows, and documentation.Work with subscription and billing data for troubleshooting, reconciliation, and reporting.Proactively identify and resolve operational risks and process bottlenecks.Maintain accuracy and reliability of subscription, billing, and revenue data across systems and reporting workflows.Must have skills7+ years of Project and Product Management experience.7+ years of Data Analysis experience.5+ years of experience working in subscription management, order-to-cash, or revenue operations within a technology, SaaS, or marketplace company.Deep functional knowledge of subscription lifecycle processes: offer/plan configuration, activation, billing, collections, entitlement management, renewals, upgrades/downgrades, and cancellations.Hands-on experience with one or more subscription/billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, Salesforce CPQ, or similar.Strong understanding of billing models including flat-rate, tiered, usage-based/metered, and hybrid approaches.Familiarity with revenue recognition principles (ASC 606) and how subscription events map to revenue schedules.Experience collaborating across Product, Engineering, Finance, and Operations in a cross-functional environment.Excellent analytical skills with the ability to translate complex business processes into clear requirements, process flows, and documentation.Comfort working with data — able to query and validate subscription and billing data to support troubleshooting, reconciliation, and reporting.Strong communication skills with the ability to influence stakeholders across business and technical teams.Nice to have skillsExperience in a high-volume marketplace or e-commerce subscription environment.Familiarity with ERP systems (e.g., Workday, NetSuite, SAP) and their integration with subscription platforms.Knowledge of payment processing ecosystems (payment gateways, PCI compliance, payment method management).Experience with subscription analytics, churn analysis, or LTV modeling.Background in process improvement frameworks (Lean, Six Sigma) applied to revenue operations.Conditions100% remote role. The main working timezone is UTC-4, with a minimum overlap requirement of 6 hours.Contractor role — 12-month contract, renewable.Full-time dedication (40 hours/week).BYOD required (you’ll work with your own device)At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.