Help Desk Support Technician

About Company,Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.Here's the job details,\HelpDesk Technician SupportWest Greenwich, Rhode IslandRate Range $30 hr W2 All Inc ResponsibilitiesWork Schedule: Monday - Friday, 8 hour shift will fall between: 4am and 10pm.Provides accurate, timely and creative solutions of moderate to complex nature to ensure client productivity for Brightstar Lottery internal desktop systems software and hardware, network systems, printers, telecommunications, and other related technical equipmentActs as first line of support for end-user issuesPerforms restorative and maintenance actions remotely to resolve client's problems, using basic troubleshooting and technical skillsResponds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changesMaintain accurate information and data regarding client issues within the tracking system and according to policies and standardsAnalyze and troubleshoot network connectivity and access problemsResearch, respond to, and resolve trouble ticket and log trouble tickets in tracking database and follow up with customers to keep them informed of the status of tickets, both opened and closedInstall and configure desktop/ laptop and workstations in a heterogeneous environmentDocument IS procedures/information, posts information on the IS website. Maintains HelpDesk Knowledge BaseInstall software patches, fixes, and drivers to resolve problemsSupport password and data integrity and file system security for the desktop environmentEvaluate customer issues and determine appropriate corrective actionsResolve systems and hardware failures within the scope of provided trainingAbility to communicate and write clearly to convey complex ideas and instructions to the Brightstar user communityFirst Year GoalsDemonstrate knowledge and skills in supporting all Brightstar internal systemsStrong technical understanding of the various hardware and software being supportedWilling and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid changeAccepts new assignments, challenges, and change in a positive mannerStays focused on critical issues even in the face of constraints and adversity. Performs well under pressureExecute a very high degree of technical acumen and courtesy when interfacing with user community, a customer friendly attitude and the ability to work in a team environmentStrives to enhance current capabilities to improve individual performanceQualificationsHigh School diploma required, or equivalent1 to 3 years of experience in technical IT and Help Desk supportMust have basic knowledge of/ skills in computers and operating systems technologies, Microsoft applications and how they impact usersRemote location analytical and problem-solving skillsExcellent communication skills, phone, and customer service etiquette in resolving user's problems is required.Must be able to work overtime as neededKeys to SuccessBuilding collaborative relationshipsDecision makingDrive resultsFoster innovationPersonal energySelf-leadershipDroisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment