SwapLoader - Sales & Operations Coordinator

PurposeThe Sales & Operations Coordinator role works under minimal supervision and delivers a full range of administrative services to SwapLoader corporate divisions, Regional Sales Managers, and customers. Within established guidelines, this role independently plans, organizes, and schedules daily work. Additionally, this role resolves most questions and problems, referring only the most complex issues to management.Key ResponsibilitiesOrder Entry (70%)Follow established processes and procedures to accurately enter orders for whole goods and service parts.Provide order entry support to sales, accounting, and manufacturing to ensure all order details are complete and correct.Coordinate with customers on shipment notifications for pickups and deliveries.Maintain filing systems and accurate records for all processed orders.Administration & Customer Service (30%)Professionally manage incoming calls and customer inquiries, providing accurate information and directing requests appropriately.Support Regional Sales Managers, customers, and internal departments with timely and accurate information related to product availability, lead times, pricing, and order status.Maintain various daily and weekly sales and production reports.Represent SwapLoader in a professional and courteous manner, ensuring all internal and external customers receive outstanding service and follow-up.Support a collaborative, high-performing team environment that fosters quality, accountability, and continuous improvement.Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities.QualificationsEducation: High school diploma or equivalent required.Experience: 2-5 years of administrative support experience, including accounts payable/receivables, required.Computer Skills: Proficiency in Microsoft Word and Excel. Outlook experience preferred.Other Requirements:Strong interpersonal and written communication skills.Ability to prioritize tasks, adapt to changes, and work independently.Must be detail-oriented with strong numeric and alpha skills, filing, and recordkeeping abilities.Must maintain confidentiality.No travel required.Core CompetenciesResponsibility: Takes ownership of actions, tasks, and outcomes; follows through on commitments.Professionalism: Demonstrates reliability, accountability, and a respectful approach to all work and interactions.Communication: Communicates effectively verbally and in writing, producing clear, concise, and professional content and adapting style to audience and setting.Adaptability: Adjusts quickly and effectively to changing circumstances, priorities, and feedback.Collaboration: Works well with others toward shared goals, contributing constructively to team efforts.Working ArrangementThis role will work 100% onsite at our Des Moines, IA location.Physical DemandsLight: Exerting up to 20 lbs of force occasionally and/or up to 10 lbs. force frequently and/or a negligible amount of force constantly.To ensure a safe work environment while meeting the physical demands of the job you must be able to perform the following physical and mental tasks with or with or without reasonable accommodation:Balancing - maintaining equilibrium when walking, climbing, crouching, etc.: ConstantlyRepetitive Motions - Substantial movements (motions) of the wrists, hands, and/or fingers: OccasionallyStooping - Bending at the waist: OccasionallySitting/Standing - Must be able to sit or stand as required for extended periods of time: FrequentlyLifting motions or lifting objects up to 20 lbs: OccasionallyWalking: FrequentlyClimbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles etc.: OccasionallyHearing: FrequentlyTalking: FrequentlyCapacity to think, concentrate and focus for long periods of time: FrequentlyAbility to read complex documents in the English language: FrequentlyCapacity to reason and make sound decisions: FrequentlyAbility to write complex documents in the English language: FrequentlyCapacity to express thoughts orally: FrequentlyExpertise in:Ability to regularly perform all job functions at company office or designated worksiteAbility to withstand environmental conditions such as extreme heat or cold, grass, wind, sand, fumes, odors, gases, noises. Etc.