Operations Manager, Data Solutions

DescriptionAbout the RoleThe Operations Manager for Data Solutions is a high-impact individual contributor role embedded in the Strategy and Operations team. You'll be the operational backbone of a fast-moving, AI-forward organization — building the systems, processes, and rhythms that keep the team aligned, informed, and executing at its best. This role is ideal for someone who combines strategic thinking with hands-on execution, and who thrives on creating clarity out of complexity.What You'll Be DoingOwn and manage key operational cadences including staff meetings, All Hands events, and leadership offsites — setting agendas, curating content, and driving follow-through on action itemsMaintain operational dashboards and reporting that provide real-time visibility into team health, priorities, and progressIdentify process gaps and implement scalable solutions to improve how the team works across the organizationSupport the end-to-end V2MOM process for Data Solutions leadership, ensuring alignment to corporate priorities and effective goal-cascading across the orgTrack progress against strategic priorities and surface insights that inform executive decision-makingLead training and enablement programs that help the team stay current on tools, processes, and Salesforce prioritiesDrive employee engagement and culture initiatives in partnership with leadershipServe as a connective bridge between Data Solutions and cross-functional partners across DET, Finance, HR, and the COO orgPrepare briefing materials, talking points, and exec-ready presentations for the CDO and senior leadershipSupport communications strategy for the Data Solutions pillar, including internal announcements and leadership updatesRequired QualificationsWhat We're Looking For4–6 years of experience in business operations, strategy, program management, or a Chief of Staff-type function — ideally in a tech or SaaS environmentProven ability to build and manage operational systems from the ground up: meeting cadences, trackers, process documentation, and communications frameworksStrong analytical skills with the ability to synthesize complex information into clear, executive-ready narrativesExceptional written and verbal communication skills, including expertise in crafting compelling presentations and concise written updates for senior audiencesHigh agency and comfort operating in ambiguity — you see a gap and address it without waiting to be askedExperience using AI tools and emerging technologies that help teams work smarterExperience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)Preferred QualificationsFamiliarity with goal setting processes, organization structures and product portfoliosExperience with Google Workspace, Quip/Slack canvases, and SmartsheetPrior experience supporting a senior executive or C-suite leaderWhat's In It For YouData Solutions sits at the center of Salesforce's AI strategy — building the data infrastructure and insights that power Agentforce and the world's leading CRM. As Operations Manager, you'll have direct access to senior leadership and a real opportunity to shape how a high-priority organization operates. You'll work on meaningful problems at scale, with a team that values both rigor and creativity.For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.