Customer Service / Project Coordinator / Insides Sales

Position Summary: We are seeking a highly organized and customer-focused professional to serve in a hybrid role combining customer service, project coordination, and inside sales. This position acts as a key point of contact for customers, ensuring seamless communication, efficient project execution, and proactive sales support. The ideal candidate is detail-oriented, responsive, and capable of managing multiple priorities while delivering an exceptional customer experience. Key Responsibilities:Customer ServiceServe as the primary point of contact for customer inquiries via phone, email, and online channelsProvide timely, accurate information regarding products, pricing, order status, and lead timesResolve customer concerns and escalate issues when necessaryBuild and maintain strong customer relationships to ensure satisfaction and retentionProject CoordinationCoordinate customer orders and projects from initiation through completionWork cross-functionally with production, engineering, and logistics teams to ensure deadlines are metTrack project timelines, milestones, and deliverablesMaintain accurate documentation, order details, and project recordsCommunicate project updates clearly to both internal teams and customersInside SalesPrepare and follow up on quotes, proposals, and bidsIdentify opportunities to upsell or cross-sell products and servicesSupport the outside sales team with account management and lead generationMaintain CRM data, including customer interactions, opportunities, and pipeline activityAssist in developing customer-specific solutions and pricing strategies Qualifications:Bachelor’s degree or equivalent experience in business, communications, or a related field preferred2+ years of experience in customer service, sales support, or project coordinationStrong communication and interpersonal skillsExcellent organizational and time management abilitiesProficiency in Microsoft Office and CRM/ERP systemsAbility to multitask and manage competing priorities in a fast-paced environment Preferred Skills:Experience in manufacturing or technical industriesFamiliarity with order processing, quoting, and logistics coordinationProblem-solving mindset with attention to detailSelf-motivated with a proactive approach to customer needs Work Environment:Office-based with up to 20% travel.Frequent interaction with internal departments and external customers Compensation & Benefits:Competitive salary based on experienceHealth, dental, and vision insurancePaid time off and holidaysOpportunities for professional growth and advancement Success in This Role Looks Like:High customer satisfaction and responsivenessOn-time and accurate project deliveryIncreased sales through proactive engagement and supportStrong internal collaboration and communication