Senior Customer Activation Manager | Partnerships

RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the RoleCustomer Success Managers on the Partnerships team own the activation, growth, and retention of Ramp's partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and retention.What You'll DoPartner Relationship ManagementBuild and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture CapitalServe as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.Drive Partner Enablement and Customer ActivationDevelop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp's suite of productsWork with partners and their customers to drive efficient, thorough, and complete onboarding at scaleWhat You NeedMinimum 5 years of experience in Partner SuccessFluency with partner ecosystem operationsExceptional project management and time managementExcellent verbal and written communicationExperience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as neededDesire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectivelyProven track record of exceeding quota and/or outperforming key target metricsAbility to anticipate customer needs and position product solutions accordinglyHigh adaptability and ability to thrive in a fast-paced environmentNice to HavesExperience with accounting partners, Private Equity, and/ or Venture CapitalExperience contributing to the development and growth of new teamsFamiliarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft DynamicsExperience with financial services salesExperience at a high-growth startupBenefits Available to All Full-Time Ramp Employees (Global) Flexible PTO Unlimited AI token usage Centralized home-office equipment ordering Health and wellness stipend Budget for intra-office travel Weekly coffee stipendUnited States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (80 days) at 100% pay Pet insurance In-office perks: lunch, snacks, drinks, and more Relocation support to NYC or SF (as needed)Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP) Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino HealthUnited Kingdom Private medical insurance through Freedom Elite Virtual GP and at-home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other NoticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice