Inside Sales Representative | Real Estate

Full-time, In-Office — Coconut Grove, Miami*YOU MUST BE LIVING IN MIAMI, FL IN ORDER TO APPLY*Role DescriptionRiley Smith Group (RSG), a top-producing real estate team based in Coconut Grove, is seeking a highly driven Inside Sales Representative to manage inbound inquiries, nurture database opportunities, and convert conversations into qualified appointments for our agents.This is not a passive administrative role.This role is for someone who thrives on sales conversations, fast response times, and identifying opportunities within a large database. You will be the first point of contact for many prospective buyers and sellers, responsible for responding to inbound leads, qualifying opportunities, and ensuring that every inquiry receives consistent and professional follow-up.You will work closely with our sales and marketing team, ensuring that leads are nurtured, tracked, and converted into appointments while maintaining clear visibility into the overall health of the database.If you are self-motivated, competitive, and hungry to generate new business, this role offers the opportunity to grow within one of Miami’s top real estate teams.What Success Looks Like (First 90 Days)Fast response times to inbound leads across all platformsConsistent follow-up systems established for new and existing leadsHigh-quality appointments booked for agents each weekCRM action plans implemented and maintained across assigned leadsClear visibility into lead status and database activityStrong communication and collaboration with agents and leadershipThis role is accountable for conversion and opportunity creation, not just lead handling.KEY RESPONSIBILITIESLead Management and Database OversightServe as the first point of contact for inbound real estate inquiriesRespond quickly and professionally to incoming leads and sales callsQualify prospects and identify their needs, timeline, and motivationMonitor lead distribution and ensure timely follow-up by agentsMaintain clear visibility into the health and activity of the databaseCapture accurate information and update all interactions within the CRMAppointment Setting & Opportunity CreationConvert inbound conversations into qualified appointments for agentsIdentify opportunities for listing appointments and buyer consultationsUse consultative sales techniques to understand client needs and provide guidanceMaximize opportunities within every interaction to generate new businessEnsure agents are properly briefed on all appointments and lead contextLead Nurturing and Follow Up SystemsCreate and manage follow-up action plans within the CRMExecute consistent follow-up through calls, texts, and email communicationMaintain ongoing communication with prospects who are not yet ready to transactTrack engagement and activity signals to identify emerging opportunitiesEnsure no qualified lead goes untouched within the databaseSales Call HandlingAnswer inbound sales calls and inquiries from prospective clientsProvide a high-level customer experience during all conversationsHandle a high volume of conversations while maintaining professionalism and accuracyDocument key details from all conversations within the CRMEscalate opportunities or concerns to agents or leadership when appropriatePerformance and Process OptimizationMaintain consistent CRM data quality and accurate lead trackingMonitor follow-up activity and help improve database engagement strategiesIdentify patterns or opportunities within the database that could generate new businessMeet or exceed monthly and quarterly appointment and performance targetsWork with leadership to continuously improve lead conversion processesWHO YOU AREHighly self-motivated and competitiveComfortable initiating and handling sales conversationsDisciplined with follow-up and organizationThrives in a fast-paced, performance-driven environmentA strong communicator with excellent listening skillsSolution-oriented and proactive when identifying opportunitiesProfessional, positive, and confident speaking with clientsYou understand that consistent follow-up and speed-to-lead are critical drivers of business growth.REQUIREMENTSMinimum 2+ years of ISA, inside sales, or appointment-setting experienceExperience working with a CRM system such as Follow Up Boss, Boomtown, or similar platformsExperience working with a project management software, like Monday.comProven experience converting inbound leads into qualified appointmentsStrong phone communication and relationship-building skillsAbility to manage high call volume and multiple conversations simultaneouslyHighly organized with strong attention to detailComfortable working in a fast-paced sales environmentWork ScheduleMonday – Friday: 9:00 AM – 5:30 PMMust be available to answer incoming sales calls on nights and weekends as neededCOMPENSATION AND GROWTHCompetitive base salary + performance-based bonus structurePaid time offOpportunity to grow into a senior lead conversion or sales support roleAccess to industry training, systems, and real estate sales developmentRECURRING MUST-ATTEND RSG EVENTSCoconut Grove Real Estate Talks (Local; Bi-annual)RSG Happy Hours (Select events throughout the year; Local; Recurring)RSG Team Meetings (Select events throughout the year; Local; Recurring)TO APPLYPlease submit your resume to rosie@rileysmithgroup.com