Technical Implementation & Account Manager

Company Overview Status Pros is a high-growth Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) delivering IT, cloud, and security solutions to a wide range of clients. We help organizations operate securely, efficiently, and in alignment with industry and regulatory expectations. Job Summary We are seeking a dynamic and detail-oriented, technically capable, and client-savvy Technical Implementation & Account Manager to own the end-to-end client experience for our global program — from initial sales call, through technical setup and MDM/device onboarding, to ongoing account management and support. This role sits at the intersection of hands-on technical execution (JumpCloud MDM, RMM, and security agent deployment, ABM setup) and client-facing account ownership and is expected to juggle several simultaneous client onboarding projects while maintaining a polished, organized presence in front of clients and prospects. This position serves as a strong development path toward leading and proceduralizing the implementation program company-wide. Responsibilities Technical Setup & Implementation Lead JumpCloud MDM setup and configuration as the device management foundation of the platform. Migrate devices from competing MDM platforms (Jamf, Kandji, Mosyle, Intune, etc.) into JumpCloud, including unenrollment, policy recreation, zero-touch re-enrollment, and post-migration policy verification. Configure Apple Business Manager (ABM) for zero-touch Mac enrollment and ongoing device provisioning. Deploy RMM agents and endpoint security agents across client environments using Status Pros/SPARCX and HRIS platforms/JumpCloud-integrated tooling. Advise clients on SaaS application integrations and provisioning workflows available within the platform, escalating complex or custom app requirements as needed. Configure onboarding/offboarding workflows and validate device enrollment compliance during activation. Client Onboarding & Account Management Manage multiple simultaneous client onboardings, keeping each on schedule and organized from kickoff through go-live. Serve as the ongoing account manager for assigned clients post-implementation — the primary relationship owner for continued support, adoption, and satisfaction. Present confidently and clearly to client stakeholders, including kickoff calls, technical walkthroughs, and admin training sessions. Provide ongoing technical support and troubleshooting for onboarded accounts, escalating to engineering or NOC/SOC as needed. Track onboarding milestones, risks, and client health, proactively flagging delays or at-risk accounts. Sales Support & Fulfillment Support the sales process for prospective clients, including joining discovery/sales calls to speak to technical scope and feasibility. Help build client-facing proposals and scoping documents (implementation tier, MDM migration scope, add-ons) in partnership with sales. Own the handoff from closed sales opportunity into active onboarding, ensuring no loss of context between sales and delivery. Process & Program Growth Help proceduralize the implementation and account management program — documenting playbooks, checklists, and SOPs as the offering scales. Train and mentor other Implementation Leads as the team grows. Identify recurring issues and recommend process improvements, automation opportunities, and operational efficiencies across the program. Growth path: take on leadership of the implementation division as the program matures. Note: This job description is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned as needed. Skills Strong project management skills with the ability to coordinate multiple implementation tasks simultaneously. Strong sense of ownership over both the technical outcome and the client relationship. Calm, professional, and consultative demeanor — able to advise clients rather than just execute tickets. Exceptional organizational and time-management skills across multiple concurrent projects. Detail-oriented with a documentation-first mindset, supporting future proceduralization of the program. Comfortable operating independently while collaborating closely with sales, engineering, and delivery teams. Growth-oriented — motivated to build repeatable process and eventually lead/train others in the function. Excellent communication skills to articulate technical concepts clearly to non-technical stakeholders. Proven ability in client services and account management, fostering long-term relationships through exceptional service delivery. Analytical mindset with the capability to interpret data for strategic insights and decision-making. Knowledge of strategies and processes that support customer engagement and retention. Required Qualifications 2–4 years of experience in technical implementation, device management, or MSP-style deployment/onboarding roles. Hands-on experience with JumpCloud MDM (strongly preferred) or a comparable MDM platform (Intune, Jamf, Kandji, Mosyle), including experience migrating devices between MDM platforms. Hands-on experience with Okta or comparable SSO and IDP platforms (Entra, Google) Working knowledge of Apple Business Manager (ABM) and zero-touch enrollment workflows for Mac fleets. Experience with HRIS platforms and integrations Experience deploying RMM and endpoint security agents in a managed services context. Comfortable advising on and troubleshooting SaaS application integrations and access provisioning. Strong organizational skills with the ability to manage several concurrent client onboarding projects without dropping details. Polished, confident client-facing communication and presentation skills — comfortable leading calls with client stakeholders and decision-makers. Ability to move fluidly between technical execution and client relationship management. Preferred Qualifications Prior experience in a Managed Service Provider (MSP) or MSSP environment. Experience with platform or similar IT management/employee lifecycle platforms. Prior account management or client success experience, ideally in a technical/IT services context. Experience supporting sales processes — proposal development, scoping calls, or sales-to-delivery handoff. Familiarity with Microsoft 365, Google Workspace, Entra ID, or other core business app ecosystems. Industry certifications such as JumpCloud Certified Administrator, CompTIA A+/Network+, or similar. Experience in training or mentoring junior team members. Work Environment Type: Remote (remote implementation/support work + client-facing video) Schedule: Full-time Client-facing calls (sales, onboarding, account reviews) are a regular and expected part of this role Compensation & Benefits Compensation Annual Salary: $60,000 – $85,000, commensurate with experience [Optional: performance bonus/commission component tied to onboarding volume, account retention, or sales-assist closes — confirm structure] Benefits Medical, Dental, and Vision Insurance Paid Time Off (PTO) and Company Holidays Professional Development and Certification Assistance Career Growth and Technical Advancement Opportunities Join us at Status Pros where your expertise will help shape innovative solutions that accelerate growth for our clients while advancing your career in a vibrant, supportive environment! Pay: $60,000.00 - $85,000.00 per year Benefits: Dental insurance Flexible schedule Health insurance Health savings account Paid time off Professional development assistance Vision insurance Work from home Work Location: Remote