Customer Delivery Manager/Head

Role: Customer Delivery Head, Tech Mahindra, Plano, Texas Experience: ~20years min, Salary-270K Role Description: Presales consulting for Telco Transformation Initiatives • Support Client Partner to generate new leads in Strategic initiatives of Telco Customer • Consultation Telco customer CXOs and Architects on their business priorities and problem areas • Technical Interface between TechM Solutions team and customers on Large / Strategic deals • Lead transformation assignments during the kickoff phase or short term strategic projects • Growth Targets as per the assignment Areas of Specialization: • Telecom Business Processes & Architecture – B2C and B2B • TM Forum ODA • Telecom BSS, OSS and Managed Services • Preferable – Network • High Proficiency – Verbal and Written Articulation, Concept Modelling, Microsoft PPT, Word • Experience of CXO Level Engagement Eligibility Criteria: • ~20 years of IT Experience with a combination of below roles: o 5yrs+ Experience of Telco IT Presales with atleast 1 Large and 5 Mid-Size deals win o 5yrs+ Experience of Telco Transformation Project as Enterprise Architect or Business Analyst or Techno-Business Consulting – Atleast 2 End to End Projects ▪ Digital BSS Transformation ▪ OSS Modernization • Understanding of Telco Data analytics and Cloud / Infrastructure, Managed Services • Point of View on Telco Transformation, Generative AI for Telco • Experience of working with Tier-1/Tier-2 Global System Integrators or CSPs • Exposure of leading Tech solutions – Amdocs, Netcracker, Oracle, Service Now, Salesforce, AWS, Azure, GCP • Work attitude of a passionate doer (hands-On) beyond a manager (managing people) • Sound Techno-Business Acumen • Experience of Virtual Team working with cultural diversity • Atleast 5 years in country presence with PR or Citizenship • Atleast 3 references at CXO Levels including customer • Preferable: Certification – TOGAF, TMF ODA, Tech Certifications • Clean Professional background with required documents & certificates Job Type: Full-time Pay: Up to $270,000.00 per year Shift: 8 hour shift Work Days: Monday to Friday Application Question(s): USC, GC Experience: Telco IT: 5 years (Preferred) Telco Transformation: 5 years (Preferred) Amdocs: 1 year (Preferred) Netcracker: 1 year (Preferred) Generative AI: 1 year (Preferred) Digital BSS: 1 year (Preferred) TOGAF, TMF ODA, Tech Certifications: 1 year (Preferred) Work Location: Remote