Administrative Assistant / Receptionist

LOCATION: New York, NY (Midtown), 5 days in officeCome join our team!There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!JOB OVERVIEW:The Administrative Assistant is responsible for providing administrative support to the company to ensure the efficient functioning of the office. Professionally administers all incoming calls and ensures phone calls are redirected accordingly. Serves as the first point of contact for clients, prospects and visiting team members on the phone as well as in person. Distribution of electronic mail to account managers utilizing various business applications.RESPONSIBILITIES:• Reception – Greeting visitors, setting up meetings & troubleshooting.• Identifying, processing and distribution of mail in a timely manner.• Opens and closes front desk/reception area (locking and unlocking doors, switching phones into day/night mode). Maintain a neat and clean reception area and posts appropriate signs for office closures, holiday hours, etc.• Assists with other related clerical duties such as photocopying, faxing, filing, collating and scanning documents.• Processing outgoing mail including USPS and FedEx.• Order office supplies and maintain inventory and organization of supply room.• Contributes to a team effort by assisting in other related areas as needed.• Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.SKILLS AND QUALIFICATIONS:• High school diploma.• Strong ability to learn new technology and systems• Minimum of 1-year administrative support experience required.• Excellent phone, written and interpersonal skills.• Ability to multitask in a fast-paced environment with minimum supervision.• Proficient in Microsoft Office, use of office machines such as multiline phone systems, fax/copier/scanner and mail machine.• Professional appearance and demeanor• Exceptional customer service skills; tactfulness and consideration in dealing with a diverse group of people and personalities.• Desire to advance career within our organization.• Knowledge of Salesforce a plus.COMPENSATION: The national average hourly rate for this role is $29.75 - $34.85 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:Generous Paid Time offManaged PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close daysGenerous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leaveGenerous employee referral bonus program of $1,500 per hired referralEmployee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)Employee Resource Groups: Women’s Coalition, EPIC Veterans GroupProfessional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership DevelopmentUnique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife SupportAdditional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First FoundationWe’re in the top 10 of property/casualty agencies according to “Insurance Journal”To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.