Lead Software Engineer (Observability & Telemetry)

DescriptionJoin the team responsible for innovating and maintaining the massive-scale, distributed systems that monitor Salesforce’s infrastructure.This position is located in the Bellevue office and requires onsite presence. The Network Visibility and Telemetry team is responsible for designing, building, and operating a set of systems and services which deliver metrics, telemetry and alerting for data center infrastructure (network, storage, etc). We are part of the Infrastructure Strategy Datacenter Operations organization, which is a dynamic, global team delivering and supporting technology infrastructure to meet the substantial growth needs of the business.In this role, you will leverage your experience in building and deploying large-scale systems to automate systems services across all types of infrastructure (storage, network, server), enable the collection of infrastructure telemetry, make the infrastructure visible and accessible, and ensure that alerts are generated where action is needed.Required SkillsA related technical degree required.8+ years of proven experience with supporting a codebase for distributed services implemented in Java and/or PythonExperience with automation of systems services and processes.Excellent analytical and problem-solving skillsA long-standing practice of using Source Control (e.g. git) and unit testingExperience in publishing and consuming REST APIsCI/CD experience with JenkinsKnowledge of Linux (RedHat) including configuration, packages, services, daemons, shells, and troubleshootingExperience with configuration automation tools such as Ansible, Puppet, and/or Chef.Experience in fast-paced, technical environments experiencing rapid growth and changeAbility to adapt, to be flexible, and to learn quickly in a dynamic environmentExcellent organizational skills including ability to prioritize tasks efficiently with high level of attention to detailAbility to work under tight deadlines while coordinating several projects at a time and responding to changing business and technical conditionsDesired SkillsDevelopment experience in Clojure.Experience with the monitoring and alerting of network infrastructure - routers, switches, load balancers, etc. - in a high-availability, always-on datacenter environmentExperience with the monitoring and alerting of storage infrastructure - switches, arrays, etc - in a high-availability, always-on data center environmentExperience with container orchestration systems, i.e., Docker and KubernetesExperience with Terraform, Helm, and Spinnaker.Strong Network Engineering Skills: SNMP, BGP, OSPF or ISIS, LAN switching technologies, backbone, load balancers, IPv4/IPv6 addressing and subnetting.Experience with application protocols and troubleshooting for the same (i.e., HTTP, HTTPS, TCP/UDP)Experience with application databases and document stores, e.g. Elasticsearch, CassandraExperience in writing systems automation in a high level language such as python.Experience building AI agents or LLM-powered tools for operational or infrastructure use cases (e.g., triage agents, anomaly detection, AI-assisted diagnosis)Hands-on experience with AI agent infrastructure — such as agent runtimes, tool/function calling frameworks (e.g., MCP), secure execution environments, or context management for LLM-based systemsUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.At Salesforce, we strive to create an accessible and inclusive experience for all candidates.If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Equal Opportunity Statement.Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $172,500 - $260,100 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.Salesforce welcomes all.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.