Real-Time Workforce Analyst | Contact Center Optimization

A leading health insurance organization in Tulsa, OK, is seeking a skilled workforce management professional. This position focuses on managing real-time workforce operations within a contact center, requiring expertise in analytics to enhance overall performance. Ideal candidates will possess a combination of customer service experience and organizational skills, alongside familiarity with specific software like NiCE IEX and Aceyus. Competitive benefits and pay ranging from $41,700 to $92,800 are part of the offered package. #J-18808-Ljbffr