Service Manager

Position Specifics: Reports To: Store Manager Supervises: Service Department FLSA Code: Exempt Purpose: Manages service department operations, personnel, and equipment to ensure customer satisfaction and financial success of department. Fields customers questions and inquiries in relation to equipment repair and services provided by the company. Utilize technology to troubleshoot problems and provide assistance to customers. Responsibilities:Develop, communicate, and monitor service department processes to ensure uniformity and aid in achieving customer satisfactionMonitor service department financials (profit and expense) and ensure that department's budget and goals align with company objectivesPromote and support different services provided and marketed by the company (inspections, maintenance programs, etc.) to customers to meet service department goalsWork with service clerk to submit and process warranty claims/product improvement claims within required timeframe to receive maximum creditSchedule and assign work orders and job areas to technicians according to their skill and knowledgeReview work orders for completeness and accuracy before billing to customerMonitor open work orders and see that they are properly completed and billed in a timely fashionAssist customers with questions and inquiries in regard to scheduling services and equipment repairsWork closely with parts and sales departments to meet customer needsEnsure that all tools, equipment, and vehicles are in safe and working orderCoordinate and support customer clinics, employee training, and other promotional eventsMonitor staffing needs and communicate with HR department and Store Manager in terms of new hires and employee relationsProvide employee development activities and support company provided training Job Requirements:3+ years experience in Service Department operationsHigh School Diploma or equivalent experienceAbility to use desktop applications such as Microsoft Office, internet functions, and dealer business systemBasic understanding of financial principles relative to Service Department operationsFamiliar with John Deere and competitive productsExcellent written and communication skillsExcellent customer service skillsAbility to speak effectively to individuals and groupsAbility to analyze and interpret internal reportsAbility to work extended hours and weekendsValid driver's license with good driving recordMust maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment Full-Time Benefit Packages:Paid Holidays & Vacation TimeHealth, Vision, & Dental InsuranceLife Insurance401K Plan with Company MatchRoutine Performance & Pay ReviewsFlexible Spending Account (FSA)Safety Equipment AllowanceCompany Provided Uniforms All benefits subject to change. Pay Information: The salary pay range for this position is $65,000 to $100,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made. In Season Hours: Monday-Friday 7am-5pm, Saturday 7am-12pm OR 7am-3pm (rotation determined by store) Off Season/Winter Hours: Monday-Friday 7am-5pm *In Season Hours may be extended during peak seasons (planting, harvest, or any other peak selling season) to meet the needs of the store. Extended Hours are determined by the needs of the store and subject to change. * *Off Season Hours are from November-March. Start and end date to winter hours is dependent on year and subject to change. *